We faced many challenges because of our geographic location. However, Steve Kincheloe and the team at United Veterans made this loan process feel as if they were down the street. We did our research and shopped loan companies. Veterans United beat everyone by far! Not only did we save money, but the team at Veterans United made us feel valued.I recommend Veterans United to any veteran who is looking to buy a home. They are honest, hardworking, and caring.
Would not recommend Steve Gustavson.
Response from Veterans United
Hey Sharon,
I'm sorry to hear you didn’t have the best experience working with Steve. We always aim to provide top-notch service, and it sounds like we missed the mark here. I’d love to learn more about what happened so we can figure out how to improve.
If you’re open to sharing more details, please feel free to reach out to my client advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
Mark and his team really were amazing. He worked flawlessly with my realtor to answer all my questions. They were very on top of all their responses and always went above and beyond.
Veterans United gets a 10 out 10 every time. Ms Kelly is a dear and a pleasure to know.Retired MSgt Candance Ford
I would send my children to Vet United.
Took very good care of me and made sure I understood everything and what they needed from me . I will definitely recommend to my friends
Wonderful experience. Thank you all
I had the best loan team, they answered all my questions, they are very knowledgeable and approachable. The process was quick and easy, a matter of a few short weeks from start to finish. Veterans United is the best!!!
The team did a great job helping me make this an easy process. Connie was exceptional and so was the help with everything. Thank you!
My only feedback about the process it to ask more questions when going through the pre-approval process to avoid last minute documentation requests.
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Team was very helpful. Everyone did a great job.
These guys are phenomenal. John and his team worked hard to get this 1099 nurse approved. I appreciate their hard work and would use them again ( but I’m never moving again). Thank ya all!
Always impressed by the VU team in the services provided and help they give. Unless some other legitimate company comes to me with a 1.5% interest rate, I will only work with VU and hopefully Hana again. Always a pleasure.
As a disabled veteran, I can't complement Veterans United enough. They facilitated the accomplishment of our goal of home purchase, and never failed to respond promptly to our questions. I have nothing but praise for the job they did. And they even gave our beloved two adult cats and one kitten presents! Such warm and personalized service is a rarity in our world. So even the cats of two empty nesters love Veterans United - Penny, Holly, and five-month old Peggy Jo, who all love their new home! God bless you all.
we also worked with Austin who helped keep us on track. He was a great mix of understanding and professional persistence. He kept on us to get her to do list done but didn’t no way that was extremely constructive.
