Treated myself and my wife like real people not just business. Made us feel like they wanted us to get a home and helped us every step of the way. Made the whole process simple, correct, and professional. I am so grateful for veterans united.
The team stayed on top of the transaction throguhout the process. Questions were answered promptly. We couldn't be more pleased.
Kind, truthful, caring, honest, down right amazing teams help you threw your home buying experience. This was my second time :)
Would highly recommend VUHL. We had a great experience.
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The team made it so easy to communicate! They were friendly, personable and on top of every step!
The VA Team was exceptional while working with me, veer polite, professional and extremely knowledgeable. The team waa easy to reach and responded promptly every time.Thank you for a pleasant time shopping foe my new home.
Because they do not match other lenders incentives!!!!!
Never going to anyone else but Veterans United. They are on point with the whole process other lenders are just too stressful. I was able to close early because they was just so efficient especially my mortgage lender.
My initial contact with VU was very positive. Jeremy Henry was very knowledgeable with his loan products as we discussed our options and the pre-approval went well without any issues. As other team members were brought in to work on my loan application, the quality of service quickly plummeted. Jeremy Henry had said he had done 1000-2000 loan applications and closings, which did reflect in his performance, however, it felt very much like it was the first closing for the other members of his team. The closing date of my loan was in jeopardy from the very beginning up until the moment we signed the papers to close. The entire experience was needlessly stressful due to how poorly it felt my application process was handled. I was told on several occasions that VU had all the documents they needed with the exception of one final set of documents I was working on. I rushed the preparation of those documents and paid extra money to get them prepared quickly. The next reply I receive requested another document before my package could be submitted to the underwriter. I had waited on document prep for one and a half weeks and could have worked on getting these documents at any time during that period. The document requested I was told by VU that they would order from the IRS, that apparently never happened or occurred so late that the document hadn't been received. While trying to move over 1500 miles, I had to stop everything I was doing to get the documents within a small 2-3 hour window or my closing date was in jeopardy. I fully expected to need to provide documents to the underwriter, but want to note here that all of the disorganization up to this point was before my package was ever sent to the underwriter.The next incident that really soured the experience was the closing date/time. I was told several times by several VU staff to show up at the closing at 1pm. The closing company contacted me several times to tell me that they haven't received the documents yet and VU had told them the documents wouldn't be ready until 2pm. I spoke with Andrea who again assured me that was wrong and I should go to closing at 1pm. As soon as I hung up with Andrea @ VU, I received a forward from VU's closing department (Dave Crowe) stating the documents will not be ready until 2pm. I didn't receive the total amount I needed to wire to the closing company until I was already half way there. I had to pull over on the side of the road and initiate a wire transfer to ensure the money arrived in time to even make the 2pm closing. This is my third experience getting a mortgage for a home and by far the worst experience. I never felt like getting the loan was ever in question, but coordinating a cross country move with a moving truck on the way while an inexperienced mortgage team is trying to piecemeal documents together with no process control made the entire experience needlessly stressful. There are clear internal communication issues between departments at VU and a lack of management oversight and quality control that needs seriously addressed at VU to provide a quality service to future clients.
