I just wanted to say I want to thank all of you for all your help along this way. Every person was beneficial. They answered my questions to the best of their abilities. Prompt responses. Things of that magnitude. You know they're a patient with me. I don't know all of you by name and you know I just wanted to let everyone know. Thank you again for all that you've done. It's been a real honor and pleasure working with and for you
Charlie and Courtney gave us the fastest closing we could have asked for! We had been working with a couple other lenders on a conventional loan that were misadvising us on my VA benefits. Charlie, provided us with all of our available options and was able to lock in an even better rate! I cannot thank them all enough for getting us to the closing table within 2 weeks!
As seniors, this is likely our last home buying experience and Malachi Goodman made it our best. Malachi out performed in every step of our homebuying process. Professional, knowledgeable, prompt in every communication. Highly recommend Malachi and Veterans United.
Tony is simply AMAZING. I am incredibly thankful for his exceptional guidance throughout my loan process and his unwavering commitment to assisting me with all of the required paperwork. It has been an honor to work with him and his team!
Overall Veterans United and my real estate agent made my home buying process a breeze. 10 out of 10. I would definitely recommend!
Superb team all around! As a first time home buyer the stress I was preparing to face never came because of them all. They communicated with me and each other at a top tier performance level. Worked with me and were so patience with my busy work schedule. In Navy fashion they all deserve a Bravo Zulu!
Final closing was delayed by not having an expert available at closing causing a 2.5 hour wait for VA finalizing paperwork and the title company had no idea what the delay was being caused by so we just sat around and waited. It was definitely not the smoothest closing process I have ever had on closing day. Prior to closing everything was absolutely smooth sailing and extremely self explanatory process.
It was a rollercoaster ride. As I stated, the relocation company dropped the ball on several occasions. We had THREE closing dates, and the two first ones fell through because of the relocation team and their multiple failures in getting proper documents out in a timely manner. Adam, Steve, and Teresa kept pushing until we got things done. Thanks to all!
See the above for mad props to Nina. Meghan also Put In Work (serious work) to get my loan approved, and she also deserves my sincere appreciation. I honestly hope I never, ever have to go through anything as stressful as a mortgage application again! But if I ever do, I will pray, pray, PRAY that Nina and Meghan are on my team. Those two ladies are consummate professionals, and have earned every good and honest shout-out that comes through your review portal.
Response from Veterans United
David, we appreciate your honest feedback and we are glad that you had a very positive experience with Nina and Meghan. We understand that the home buying process did not meet your expectations. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further on what could have been improved. We also know how the home buying process can get stressful. It can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. Again, we are thrilled to hear that you had great communication with your team and that they got you to the finish line. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
I appreciate how quick my team was at replying to my questions, how hard they worked to make sure we got what we needed and how they made sure we knew when they needed stuff from us!
If you want to feel like a trusted friend is handling your loan & you’re a fan of 5 Star customer service, then you must go with Veterans United. We have had several transactions with them & it’s a no brainer for us to reach out to them for our next one!
