They made everything so easy! They were very communicative, and told us exactly what they needed and when. I loved the online account that was used to upload documents so we didn’t have to drive all the way across town when they needed something, that was a big plus also
They were efficient and friendly!!
Veterans United has been working with us to prepare for and find the 'best ever' mortgage lending process!Thank you for your time, patience and outstanding efforts in making our 'final' home and farm purchase so wonderful & delightful.
The reason it was not a 10 is based on a few errors made;1) they neglected to send me one of the required documents which required my closing to be set-back from a Friday to the following Monday.This required me to take an additional day off work, re-schedule several meetings and caused me to lose one 6' x 14 foot trailer [with 2 people] to assist in our move as they took time off that weekend to assist in our move.This also caused a huge delay as my birthday occurred over that weekend and I had not receive my new license at the time we had to leave for our signing; luckily the Loan Specialist [Matt B] was able to push everything through the system, there was simply a good bit of a delay.2) As we were informed, my wife's name would be on the title papers, just not on the loan we were not going to have to go through all the extra running to get a quit claim deed.That did not happen, so we were left to do it through our realitor, this also did not make us vbery happy.
Matt Itswan was very thorough, he explained in detail what to expect. A true pleasure to work with. I would highly recommend him!!!!
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Jennifer Stewart did an outstanding job from start to finish!
I was very pleased with Phil and Austin. They are both very professional and efficient.
The process took a little long, but it was due to our circumstance. Thank you for the effort.
Veterans United Home Loans really take care of you from start to finish. If you have any questions, they will answer them quickly. You never feel like you're left hanging with them. Awesome experience!
I can truly say that veteran's united staff led by McDaniel, made my home purchasing delightful and minimal worry free. An experience I am glad I made to select Veteran United as my shield to purchase my 1st home. I can truly say I am thankful for all the assistance and guidance I received.
Veterans United was Prompt and very easy to work with. We are Truly greatful for all their help!
Outstanding would recommend to everyone I know.
Matt and Morgan were wonderful to work with.
I lived in mortal fear of not being able to ever own a home. My first phone call with VUHL took that all away. They were upfront about what I actually needed to get approved, and walked me through the entire process in a professional, and timely manner. An that is what I tell every Veteran I meet.
