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8,368
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1,282
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561
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Page 1199 of Unfiltered Reviews from Our Homeowners:

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4.5 / 5
Would Recommend

Only issue we really had was a very lengthy appraisal wait. other than that i feel everyone was great all the way around and we couldn't be happier with our new home.

5 / 5
Would Recommend
5 / 5
Would Recommend

He was OK, but I would not recommend him to anyone else.

4 / 5
Would Recommend

I began my inquiry and loan process with Meredith Carroll prior to even looking at homes. Her initial contact and customer service was what sold me on continuing my loan with Veterans United. I received almost daily verbal and written correspondences from Meredith which established an expectation for future dealings.
Shortly after finding a home and getting into contract I was handed off to Tony's team. Although disappointed to see her leave I was not concerned because I figured I would receive the same service. In all I feel I did receive good service but eventually felt as if we were just another account.
There were a few situations where I feel that important information or possible time sensitive material was addressed in e-mails where I would have preferred to be contacted directly in order to plan accordingly. I understand the easy access to e-mail from work, home and mobile devices have become the "norm" but it tends to take away from the personal relationship your company seems to be known for. Additionally I believe or would like to at least believe that I am somewhat of an intelligent person, and capable of reading the documentation provided to me. However, I would not suggest assuming that all your clientele is, I would recommend a little more interaction in breaking down things like the HUD report to your customers. On a side note, Tony did do that with me and it helped to clear up some questions I had.
Overall my experience with your company and its staff was great, I will continue to and have already recommended you to several people. Please take the above as constructive criticism only and just something to be used to improve your future business. Thank you again for your service to myself and other Soldiers.

5 / 5
Would Recommend

My overall experience with Veterans United Home Loans was a terrific experience and I would recommend them to all of my military counterparts!!!

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
3.5 / 5
Would Recommend
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5 / 5
Would Recommend
5 / 5
Would Recommend
3 / 5
Would Recommend
5 / 5
Would Recommend

i would and will recommend V.U.H.L TO ALL MY VET FRIEND AND ALL THE VETS AT THE V.A RECEIVING HELP AT THE V.A THANK YOU AGAIN AND ON A PERSONAL NOTE MATT YOU ARE THE MAN IF THE EVER LOSE YOU THAT WILL BE A SAD DAY FOR VETERANS AROUND THE U.S LOVE YOU MAN AND THANKS AGAIN FOR EVERYTHING YOU DID FOR ME AND MY FAMILY YOU ARE TRULY A BLESSING IN ARE LIVES ARE GUARDIAN ANGEL

5 / 5
Would Recommend
5 / 5
Would Recommend

Neal & his team were excellent. Always there when I needed them. Ronda Hindmon our realitor excellent. Very understanding & patient. We loved working with her. Answered our questions & had answers for questions we had asked the pervious day. Excellent team work

4.5 / 5
Would Recommend
4 / 5
Would Recommend

The online disclosure signing was not intuitive to use. I tried on multiple occasions and every time something seemed different. Some times there wouldn't be a "sign" option, or instruction were unclear. Recommend tweaking the graphic user interface.

5 / 5
Would Recommend

I can't thank Mr. Choi and Ms. Fritz enough for the outstanding work they did for me. I will recommend them to my friends.

5 / 5
Would Recommend

I'm a first time home buyer and they made this event flow seamlessly.

4 / 5
Would Recommend
5 / 5
Would Recommend

Very helpful, extremely professional

5 / 5
Would Recommend

He is to be applauded!!!! And Samantha Howard did a wonder job as well.

4 / 5
Would Recommend

Wished I could have had a few phone calls returned

3.5 / 5
Would Recommend
2 / 5

As I stated it took way to long and was a very unpleasant experience . After closing the excitement of moving had diminished and time was of importance

4.5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Thanks “Team Jeff”, for making the purchase of my dream home a wonderful experience.

4.5 / 5
Would Recommend

I am very surprised at how easy this process was and I'm thankful that our first home-buying experience was a pleasant one. Thanks to all involved!

4.5 / 5
Would Recommend

Matt was great at getting my paperwork processed... But i feel that buying a foreclosed home should be explained that the buyer pays all dues for the bank because i took a lender credit that i would have used for the home instead i paid veterans united because the bank that was selling the home would not pay... Overall i am happy to have a home for my little family... Either way thank you guys for helping me...

See all 67,240 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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