I was impressed from the moment I met James and his team. True professionals in every sense of the word. I hope your company retains my mortgage as I do not believe I've dealt with nor will probably deal with a company so organized and customer focused than Veterans United Home Loans.
I was skeptical at first about a Veterans Association Loan and operating with an agency out of state. But when I contacted Steve Wheeler over two years ago and spoke to him about my goal, and where I'd like to be, his answers to my questions were genuine. He didnâ€™t try to sell the company, instead, reminded me that I was entitled to at least research the opportunity. The opportunity was to use Veterans United and establish a home loan which would fit the needs of my family and future plans. Steve Wheeler guided me through each stage of the process and even waited patiently as I sold my property. Steve Wheeler provided updated information, answered questions and remained friendly and professional at all times. His demeanor, attitude and competence in his field was pivotal in order to close my loan. Like the military, being built on core values, Steve Wheeler displayed his own, Honor and Commitment. From my family to yours Steve, Thank you.
I would also like to comment on Matt`s associate Aaron Madrid...Aaron was also very professional with all issues and helpful when questions would arise. It was a pleasure dealing with him as well as Matt.I have to say I was really impressed with the fact that Matt called and spoke to my wife on our way to settlement . He thanked us for trusting Veterans United to assist us with our loan. I think it should be the other way around...THANK YOU ..for trusting us and loaning us the funds to be able to purchase the home we are in !
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Overall the team was good to work with. Shannon was just a little dry and direct her approach to things.
My wife and I are very pleased with the overall process, even though it took a while, we are finally in our home and plan to enjoy it. Thank you all again for helping us find the perfect home.
We were pre-approved with another lender. We are very happy we made the switch to this organization.
Very happy with my home loan service that Veterans United provided. I would recommend your service to anyone that ask. I have already recommended your service to a co-worker and hope he takes advantage of the great services and team members that the St. Robert, MO branch has to offer. Overall could not have went more smoothly.
Was amazing, she helped my wife and I every step of the way. She always kept us informed, and made the process easy and enjoyable. She is one in a million.
Too much delay in VU system to connect buyer with your realtors. Unfortunate because I lost potential $5,000 for using VU, but couldn't connect with your partner agents fast enough on more than one attempt.
It was so bad, that I think VU should find a way to pay me at least a portion of the discount earned on a $465,000 purchase price.