If you want great service, kindness, and very knowledgeable experts on Veteran home loans, Veterans United is your lender. I’ve spoken to many lenders through my process and they won me over on their honesty and willingness to do their best to cut my costs.
I interacted the most with Will and Koleen. The online resources were helpful and I should have watched them sooner. Sometimes it was difficult to located documents I had signed but when requested they were always sent right over. Hoping I can stay with Veterans United for a while as my lien holder.
I would highly recommend Veterans United!
We absolutely love Alice! This is the third time we have used Alice and Veterans United and she has never disappointed us. The entire process was seamless and Alice was always available to speak with us, no matter when and what we needed. We recommend Alice to all our friends and family and to anyone who wants the best customer service, professionalism, rates, and home-buying process.
I would recommend Veteran United to any and all veterans.
Veterans United is a great home loan experience. The process has been streamlined and everyone is on top of all of the needs to get the loan processed in an extremely efficient manner. Alice and Betsy were great to work with and made the process easy. I had such good luck with my first loan through them, I came back when I just bought my new home.
Josh Dinkins was amazing through the home buying process. We really appreciated his patience and ability to communicate so well despite doing it long distance and in different time zones. If it were not for him we would not have chose Veterans United.
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Veterans United is the best loan service provider in the business. They go out of their way with energetic and responsive customer service. This is why I chose them for my second home purchase and will do so in the future should life bring me somewhere else.
The team and system was awesome.
I have nothing but amazing things to say about my experience working with Chris from Veterans United. I spoke to many lenders prior and none of them can compare to the excellent communication, responsiveness and wonderful customer service I received from Chris. He is knowledgeable, professional, a great human being, and will walk the Earth to get you to the closing table if he says he can. I trusted him throughout the entire process from being able to get it done, when to lock rates and I couldn't be more than happy with the end result. I didn't feel pressured into anything, I felt comfortable the entire time with how well and detailed he explained everything. He educated me on a lot of things so I could feel confident going into my first home. I couldn't be more grateful to be typing this as I'm sitting in my brand new home. THANK YOU CHRIS!!!P.S. I am not a veteran and would not have known unless my good friend had referred Chris so thanks to my good friend too. I am recommending Chris to everyone I know.
Veterans united as a whole is great for AD and veterans of the military but to say the least the team we were assigned was horrible. Lack of communication or concern we always had to reach out to our real estate agent instead of the people in charge of our loan. When we finally closed on our house our VU team never even congratulated us until our real estate agent sent our picture to them definitely got the feeling they’re just doing a job. Loan coordinator was terrible at answering our questions and horrible communication and near impossible to get a hold of for questions and concerns.
Response from Veterans United
Hi Colin, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
