In the beginning the person I spoke to was very friendly as well as professional, but I did feel a difference at one point when I felt a little antagonism. I feel they were basically very nice and I would recommend this company to my family members because they seem to.care about your actually needs..
Our experience was complicated by our original loan officer being replaced and a new team being brought in at the last moment. A number of issues needed to brought together and the team reacted and performed miraculously! Thank you to Rebecca and Don for their dedicated effort!
Don Neely never left us hanging on any questions or worries during the entire process and would promptly answer thru telephone or E-Mail and quickly resolve any and all Issues about our concerns!.He should get a Hefty Pay Raise and assurance that his Future with Veterans United Is Secure(Great Expertise that he showed,constantly!
My guy Josh and Tony was very friendly and very precise on what they needed.
Was treated like a king!!! Bobby and his team did a amazing job for us.
The process seemed smooth and seamless. Just a few days beyond a month from start to close.
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The agent, Clayton, that I worked was outstanding always calling me and emailing me our progress and anything that needed to be done he was on top of, great service.
Very professional all the time and I like the urgency shown from beginning to the end.
they are so great
Good people and good service. We were stepped through the process easy and simple. We never had to worry about how things were going. The web site is a good tool to keep us on track. With the people helping each step it was a very good experience.
Awesome Experience.
Kyle was extremely knowledgeable knowledgeable and helpful s helpful since day 1 of my home buying experience . I would definitely highly recommend him to anybody that I know looking to get a VA loan. I would definitely highly recommend him to anybody that I know looking to get a VA loan
Everytime i thought I completed something requested by VU i was given another task and told that it was part of the last step. I was never informed fully. Just given small pieces of a larger puzzle. It was very frustrating. For example i wanted to add my wife to the loan. So i was told if she has a full time job then it wouldn’t be a problem. She was put up as full time. So i called back and said she is full time and i sent an employer verification letter. I was then told well there is a contingency of 90 days so it doesn’t count. Well evey job in the United states has a 90 day contingency. So why that wasnt stated up front. I dont know but i wasted a lot of time. That was only one example. The whole process was a hassle for me.
Every step was explained and the portal made it easy to work the documents needed for the loan.
