Great loan team
My experience was overall a positive one. The time from approval to closing was short.
Chris and his team went the extra mile for us
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Overall a good experience but I thought communication could have been better. Before the purchase contract, communication was great, but after, communication was not as efficient. Process of online document upload and website ease and accessibility was fantastic, but person to person communication can be improved on an individual basis. I want questions answered quickly and Anna didn't always get back to me in a timely manner. Other than that she was very professional, knowledgable and polite. Her colleague Luke Whaley was usually great in helping out with the communication so it worked out just fine. In Anna's defense I believe she was on vacation during a period of time as well.
Chris and Maggie did an outstanding job! They kept us up to date with everything and made the puchase of this home a pleasant and stress free experience.
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Adam made my transition so smooth couldn't have asked for better
Was very responsive to our concerns.
They were terrific. We sent all our information from home. The loan was completed in a timely manner. It took about 2 and 1/2 months to complete our loan. We did not even have to leave home to close. They sent a Notary to our house to close.
Our loan officier Kelly Tolster was the best.She went beyond any expectations I could have asked for. She was very knowledgable and a big help in getting through this process.I could not have asked for a better person.She was always there for us,and put us at ease with the entire process.She is the greatest.
Very helpful, friendly, and efficient staff. VU was recommended to me by my brother, Raphael Vazquez who is also in the process of buying a house.
