Outstanding
Had a few documents that seemed like I had to resubmit too many times during the process.
The loan team is amazing. The underwriting part is stressful but, John, Beau and everyone else relayed the information timely and went to bat for us. It was a great first time home buying experience.
They made the process SO easy, and things actually ran faster than I anticipated. Great job by all involved!
Easy to work with VUHL on all accounts. I'm very satisfied with the experience and thankful I found VUHL.
I have had a great team that made things happen
Shannon rocked it out for us without her we would have never bought our forever home I can't thank her enough !!!!
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Ginny Young , Terri Barehns , Haley and Suzanne Mcain. They walked through the whole process with us they were amazing . We are very thankful for all the hard work they did and appreciate them so much more then tgey will ever know. Phil and Amy Sexton
Every time I was asked to give information, it was given within 2 hours. Many times it took over 4 business days to review. They were continually asking for more information (which is fine, but ask all at once) or asking for the same thing more than once when I had already submitted it (this includes askin
Had help every step of the way on my home buying journey outstanding.
professional and respectful.
Way! to relax on deadlines
I recommend having one contact person reaching out. Its confusing when two different people contact you, especially if you get different info from each. For example one person would tell us what we needed or did not need and the other person would say something different. It made us make multiple or even unnecessary trips to the computer.Both contacts were unbelievably friendly and I know they each really wanted to help and support us. I just would be lying if I didn't communicate that there were definitely times of confusion and frustration. And I dont think that can be blamed on our circumstances.
Outstanding experience. Loan staff were very easy to work with and were available 24/7.
