Easy, fast, painless process and amazing team! Truly care about the overall picture and knowledgeable about the whole process.
This was the most smooth transaction. Very friendly and personable staff. I left lile i was talking with friends more than loan officers.
Lack of communication
Dan and Danielle were extremely helpful in getting our paperwork processed in a timely manner. They answered any questions I had promptly and did everything they could to make our transaction as seemless as possible.
The job got done
Our experience went well until about 3 weeks prior to closing. Our cash to closing amount changed by over $3,000 less than 3 weeks before closing. We also were delayed by one day to close, because of an appraisal issue. We then closed the next day, but had to spend 3.5 hours at the title company because not all documents were ready to be signed, even though we were told that we were clear to close.
I have never had any serious issues with mistakes both times that I have used VU
Great experience and very responsive. Whenever I had questions all I had to do to get answers was either email or call Brent and Lizzie and they always had answers to any question I had. I like the fact that they would let me know things that where going to be needed before they even came up. Every time I spoke with either Brent or Lizzie they where very friendly.
Rachel and Nathan are excellent to work with. Thanks again for getting us approved!
I am young and this was my first time ever getting a loan or even making a large step for my family. My loan officer Brad literally stepped me through the whole entire process and made it simple for me to understand. No matter what day or time I had a response to any question and concern. He knows the process very well and if your reading this, know that you can trust Brad and his team. They made it happen and I couldn't believe it. Everything went exactly how Brad said it would. Brad and his loan team are dedicated and they actually care. I felt like I was talking to family when working with him. It was an excellent experience that I have never received in my life from any company or service.
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Both Hunter and Samantha were extremely helpful and gave me answers to questions quickly. Because of this the whole process seemed to go extremely smooth.
Brad and Lizzie made the entire process very easy and very stress free.
