John Parker went above and beyond to keep us informed along the way. In addition, John was very easy to communicate with when we had questions or concerns.
we were in a crunch for a our health in a bad rental situation with black mold. My husband is a disabled Vietnam Veteran and Veterans United Home Loans went to bat for us. We pre-qualified and within a month we were shopping and within a day we had an accepted offer. We just closed on our beautiful home and we are so excited and thankful!!
Tom Champion is the Best!
Veterans United was a Blessing! We were able to get out of a bad financial loss of the home we have been living in for the past 6 years. They were there to answer our questions and walk us through what all we needed to get around information wise to process our loan. Janenne Stephens was the main person from veterans we spoke and communicated with. But I know there were other members that were involved that I would like to Thank! United Veterans has been Truely a blessing! Also Our relator was absolutely amazing and the seller of the home was also.Thank YouGod Bless Mr. & Mrs. Perez
Aaron Foster and Mallory were AWESOME!!!!! I would recommend them to any homebuyer. Give me some cards so I can hand them out. I would be honored to do that for them. Again they were phenomenal. They are great.......
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Quick, efficient and pain-free process. The horror stories you hear about the home buying process were alleviated by the professionalism of Veterans United and their knowledge of VA home loans.
I really enjoyed the process being tracked online where I could access anytime for updates on the process.
Communication between the transaction coordinator and specialist could be improved. There was multiple times were something was asked from me that I had sent a court to a few days earlier to the other person who requested it. I would fax or e fax documents and then have to go through and manually update stuff myself. Overall communication could have been handled better.
Our site has a problem of not bringing in links. This causes us problems.
Some issues with underwriting I thought were unnecessary
Amazing customer service throughout the entire process. I'm very happy with my experience of working with such reputable company.
I would have to say that Will McCullah went up and above the Call of Duty
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Very easy to work with and always there to answer questions.
Brittney Yount was really a nice and very knogable person that helped every time I needed her and was always avilable.
The only issue I had was I had to keep submitting documents over and over again.
