Thanks to Veterans United Paul now has a safe and secure home.
Did my refi and loan was sold before first payment was even made .. letter was sent with very little notice to be able to change auto pay .
Response from Veterans United
Hi John,
Thank you again for bringing this to our attention, and for trusting us with your refinance. I’m really sorry to hear that the timing of your loan transfer caused frustration—especially with so little notice to adjust your auto-pay setup. While the transfer of loans is a common practice in the mortgage industry, I completely understand how inconvenient and surprising it can feel, especially when it happens so quickly.
We work hard to make the refinance process as smooth as possible, and it’s disappointing to hear we didn’t hit that mark for you. My team would love the chance to learn more about your experience and see if there’s anything we can do to help with any lingering concerns.
If you’re open to chatting, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Hats off to our team; Toby Clifton and Julie Cute.Documentation was very easy to up and download what we needed.
This has been quite the experience. It's a big step and I was so nervous at the same time. I wanted to make sure I was doing the right thing by my family and my team insured me that things will be in line with my budget and they were there to ensure the process went smoothly. We are all happy and I am grateful for the team I had through the whole process. Appreciate you guys, Happy Holidays and thank you so much from the Hunter family.
Our homebuying experience with Jon, Holli, Kyle, and Don - our real estate agent was fabulous. I worked with Don previously and since then he has assembled an amazing team who were easy to work with and who streamlined the homebuying experience for us. Holli, Jon, and Kyle ensured all of our paperwork was in order so that when we moved from Germany to the US to close on our home it was all worry free.The team truly is awesome! I hope you get to work with them when you decide to purchase a new home.
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Veterans United is looking out for the Veterans. New Day USA claims to be but they fell way short of exceptions where Veterans United went way beyond!!
I am extremely grateful for the Veterans United team I worked with. They made my first time home buying experience very easy. I would highly recommend Veterans United to anyone looking to buy a home.
The whole team was a great help during this process and worked fantastically to help this process go as smooth as I've ever experienced.
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Experience first-hand why 353,534 homeowners give us a perfect score!
my only recommendation is whether the client is cosigning with someone else or not that any and all potential documentation required for the underwriter to approve the loan be sent in an itemized list at the beginning of the process. this way the client can gather said documents they might need well before they are requested so there is no waiting on both sides as well as clarity on what the bank needs from the client. other than that I am pretty satisfied with everything else during this endeavor
We had an amazing experience with the VA United team—Michael, Betsy, and Andrea were exceptional throughout the entire process. Their expertise and support made our first home-buying journey seamless and enjoyable. We couldn’t have asked for a better team to guide us; everything was truly wonderful!
Additionally, I want to share my sincere gratitude for the incredible experience I had with Veterans United. With such a busy schedule, I deeply appreciated how clear and organized the process was. Knowing exactly what I needed to do and when I needed to do it made the entire journey as seamless as one could imagine.Not only did I feel supported, but my realtor consistently commented on the clarity and effective communication from the Veterans United team. It was evident that everyone involved was dedicated to ensuring this process was smooth and stress-free.Thank you for making such an important milestone in my life a truly positive experience!
Our Veterans United Team went above and beyond to make us feel comfortable during the home-buying process. They were understanding of the fact that we were first time home buyers and simplified everything we didn’t understand. It was also very apparent that Brice had our best interest in mind when it came to things like interest rates, etc. which made us feel more comfortable with trusting the process with you guys. Overall a ten out of ten experience and we have already begun recommending you guys to friends of ours in similar situations!
