Mr. Long held me together. I would not have made it without him. The loan was a complete struggle but his professional manner saved us all. I owe him a million thanks.
Kevin answered every question we had about our refinance and kept us in the loop every step of the way.
Jeff and Chris were great to work with.
they helped with all home aspects I wish they would explain the process a little bit better from the loan where it originates, to the survey, the entire order of things. But they were magnificent in the handling of the whole process and i thank them
Ryan is great in taking care of business. He always keptme abreast of what was going on. I loved his mannerism. If it was a word I could use higher than higher than outstanding I would use it. I feel it was because of Ryan that everything went
Only issue was sometimes requesting for duplicate paperwork. Things that we had already sent. Jon Abernathy was great. Very pleased.
The process was a bit slower than I expected, possibly resulting from unforeseen delays
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Was very satisfied with loan specialist but felt like some of the questions of the junior underwriter were redundant. If they had reviewed the documents that were previously provided before asking questions which delayed closing into Oct.
Very professional, friendly and helpful. Always answered questions quickly and made entire process stress free.
If there was any other rating above outstanding, it would be selected for the service I received specifically from Mr. Kaleb Long.
