This is the second home I’ve purchased with Veteran’s United and Dan as the loan officer. The first time was smooth as butter. This time there were some hiccups along the way through no fault of Veteran’s United, Dan, or my realtors- the sellers and their agent were simply awful to deal with. Through it all the Veteran’s United team kept everything on track. Without them there’s no way we would be the owners of our home today.
Everyone on our team was absolutely incredible! We clearly had the best team! With their vast knowledge and professionalism, we had an amazing home buying experience! Due to their skills we were even able to close a week early on our V.A. loan! Unbelievable...Bravo Zulu to all!!
A very smooth and transparent process. Challenges were handled quickly and effectively. I would recommend Amanda and team to anyone.
The Veterans United Team went over and behind to help my family. Home buying is hectic and they made it as smooth as possible. I was kept up to date and they worked hard to present solutions to any issues we faced. Thank you so much for your help.
Times have sure changed since I bought a house back in 2002. The work that you all did to assist me in being a homeowner again made me a very happy man. Thank you all so much for your expertise, loyalty and well knowledge team.
As a disgruntled crusty veteran, I know I am not the easiest people to work with but Amber and her team were very patient and took the time to answer all my question. I am so thankful I went with veterans United for our first home purchase.
I was a little stressed at times during the near month-long process and members of the loan department team helped me through it as true troupers to the call of a veteran's need. I have completed my mission and wish to honor the professionalism and compassion represented by the Veterans United Home Loan team and am overjoyed that they will show the same expertise and friendliness to other veterans to come.
Great experience
First and foremost, any business or organization that has "Veterans" in its name better treat us right and not like some number.
While seeking a contruction loan to final permanent mortgage may have differences from your typical home loan, there are some requirements that should never change between the two. For example, proof of military servicev (DD214), earning statements and home insurance.
The underwriter could have provided a list of documents from the start that they might need. Having a short notice request for information and documents impacts a hopeful and positive outcome.
Three days on the day of closing the closing statement came in via Fedex. Upon review I had questions but couls not get anyone from the loan team to respond. The closing date was also the last date our rate couls be locked in. When I met with the title company assisting with our closing Ibwas informed I still owed them receipts. Our rep with title company said nothing from Veterans United had come in yet. This continued for 4 hours until we finally left. On our way home we received a call asking us if we were still at the title company. They asked us to go back as they finally had everything worked out with closing documents. We had arranged with the title company to come back a noon the next day. That following day we were finLly able to close on our permanent mortgage. It was the worst experience that we havw ever experienced in our home buying efforts. Consistent and timely communication are what keeps the process moving. Lastly, at no time should a loan team be completely out of the net and on vacation without a solid support team to back them up.
I have also shared our experience with another veteran who dropped Veterans United services due to poor communication.
Response from Veterans United
Carl,
I'm so sorry and want you to know we care. Our Client Advocates are available to help however we can. We appreciate any additional feedback you'd like to share with us. Please reach out to us and we'll give everything another set of eyes.
Very sincerely,
Kendra, Client Relations
