Zach Roberts was really cool and helpful to our home purchase process!
I was very impressed how quickly Veterans United Home Loans got me approved for a home loan. Great staff.
Loan team made themselves available for questions I had throughout the process and were prompt to respond to calls and emails.
It was my first time applying for a VA home loan, and the experience was pain free.
Jake Kraft deserves high praise for his efforts regarding my home loan and how proficient the process was.
Veterans United processed 2 loans for us. We were very satisfied with the whole process. Very helpful and always kept us informed.
VUHL have great sales people but, they are unprofessional when it comes to closing on your home loan in a timely manner. I was promised a estimated closing date multiple times and was then sent additional paperwork because they didn't know that they had to include it in the package. They said my loan application was an extremely unique case. The VA said that they exhibit this unprofessional attitude and do this constantly. When you get upset with this behavior, they act surprised.
My only recommendation would be to work with other State programs. For instance IL offers a 1st buyers credit that would have provided additional funds at closing.
Experienced, knowledgeable, professional and genuinely concerned.
A little annoyed at being asked for the same documents more than once. But Ryan was really good at holding me together as I moved cross country, changed jobs all after being back 7 weeks from my 6th year long deployment in afghanistan
Very nice people to work with They really no there job.
During the process VU was always willing to work with me. My comments are below.
Veterans United has made it quick and painless to get my loan. They treated me great and left me thinking they actually want my repeat business, which I would gladly give them again.
James, Ashley and the rest of the VU team was amazing !
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I can't say enough about the level of service I received from Terry Roberts at the Columbia office. From the very first day I initially applied to Veterans United (on a Sunday), Terry immediately reached out to me. From then on, our working relationship was exceptional, and his commitment to excellence is well above and beyond anything that could have been expected. He did everything he could to help us move into our new home before our baby arrived, which gave us three crucial days to get our belongings into the new location. It was a huge stress relief to know that he was competent and capable day in and day out. I remember calling him on a random Saturday night to talk about a home we were interested in, and he was so enthusiastic to talk to me, despite it being a weekend. He deserves your organization's top award, and I would be willing to do anything necessary to ensure that he is recognized for the exceptional performance he displayed.
very helpful company and very professional.
Everyone was extremely helpful. Every question I had was always answered in a very timely manner. everything was extremely easy for me as a buyer.
It was a very smooth transaction, the team kept us informed throughout the process. Great job.
