This was a great experience during the refi process
I had some unfavorable dealing why my last mortgage company CHASE I felt like they were very veteran unfriendly, so I was skeptical until dealing with Veterans United.
I was not sure I wanted to handle something as complex as a home loan with an online lender, but from the initial call to dealing with a couple of last minute issues the day of closing, the entire process was organized, efficient and professionally handled. I cannot think of a single step along the way that I would have wanted handled any differently than it was. I work in a larger corporate office and there are several veterans employed (actually the business has a veteran's group) here and I would not hesitate to recommend they look at Veteran's United for their mortgage needs.
Outstanding!!
Easy to Apply with quick feed back
More honestly I would neither recommend or not recommend Veteran United to my friends and Family.I wish we had taken Veterans United advice to use a VA approved realtor. I'm sure our experience would have been much better. I am not sure where the disconnect is, again I believe it was our realtor but, apparently she called VUHL's to get an amount of closing costs to include in our contract. VUHL gave me a number of $7200 and she said they told her $3900... so we ended up paying $1980 at closing we were never told about until the day of our closing... made closing confusing and stressful rather than exciting because Andrew blamed Debbie and vis versa. Like I said I wouldn't -not recommend VUHL but I wouldn't necessarily recommend them based on our experience either.
Do to be out of state, they were not familiar with local proceedings. Communication was poor, as well as the closing was horrendous. Do to the wrong amount of money being sent, things being overcharged, and outsourced companies for title work, the fees added up to more than what was sent for the final arrangement, of which I paid just to wrap things up.
For a first time refinance and being a working individual with a hectic schedule, they were extremely patient and helpful
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big thanks to Mrs. Vaughn for all her help
Well organized. An extremely effortless method to follow on line.
Jonathan Lucas and Lindsey Pace-Snook are OUTSTANDING!
Derek and Amanda were fantastic. I would not expect any better treatment from my own family. I thank them and the entire team.
Awesome!!
