The only thing is that i could call and talk to tyler during the week ask if there's anything else I would need and he would hit me on friday 5 o'clock with a list of things that I couldn't do till some time the next week if he would of just told me in the being of the week it would feel so stressful waiting to get the answers he would need
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I can understand how frustrating it must have been to check in throughout the week, only to receive additional requests late on a Friday that couldn't be addressed until the following week. Buying a home is stressful enough without feeling like you're constantly waiting on the next step. I'm sorry the timing of these requests added unnecessary stress to your experience.
Clear and timely communication is so important throughout the loan process, and I appreciate you bringing this to my attention. I'd welcome the opportunity to learn more about your experience and address any concerns you may still have. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The whole team was amazing and very helpful! They made this process so much easier for me.
Check list must be updated to prevent any confusion with money allocations
The process was simple, with most paperwork completed online.
😊 thanks
The team working with my loan was simply exceptional. They were easy to reach with questions and answers were spot on as well as prompt. Their web site is easy to navigate and loan status is kept up to date.
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Charlie and his team are exceptional on the loan process. This is my third home using Veteran’s United and would without question recommend to any Veteran looking to purchase a home.
This team is absolutely outstanding, and the fact that they maneuvered around my busy, no service having job was simply incredible!!!!
Mike and his crew was very helpful. Just the name of few of his associates Megan Davis, Brooke Roberts and Cede White; these are the ones I work with personally. They all went over and above my wife and my expectations, and from this day forward I consider them family.
They where perfect. So very helpful, friendly, and did everything they could to help make it go smoothly.
We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We were very pleased with the way Samantha and Hope walked us through the whole process of getting everything that was needed to get to closing.
David was amazing. Very knowledgeable and always available to answer any of my questions.
They made buying a home is easy as it could possibly be and kept me informed with a wealth of information outstanding
