I cannot recommend Veterans United enough. A couple months ago I knew nothing about buying a house and never would have imagined myself in one already. My team helped educate me on the process and move things in the right direction while always keeping me in the driver's seat. When it came time to close on my house I did so with the confidence that I was making the right choice for me and my family. Without Veteran's United, I wouldn't be writing this review in the living room of MY house.
Communication: fantastic in beginning with quick responses and great customer info, but after I paid the (hefty) appraisal amount there was Radio Silence for almost 2 weeks. I thought I got scammed. No one, was answering me despite 4 people being on my team. I didn't feel supported. In the end everything got sorted out and the Communication came back but wasn't stellar. I couldn't get anyone on the phone and the answer time was about a day.
Response from Veterans United
Hi Nina,
Thank you for sharing your feedback. I’m glad to hear that the communication started off strong and that you found the initial support helpful. However, I’m truly sorry for the gap in communication you experienced after paying for the appraisal. Waiting in silence—especially after such a big payment—can be incredibly frustrating and unsettling. You should never feel left in the dark, and it’s disappointing to hear that we didn’t meet your expectations for responsiveness and support during that time.
I'm glad everything was ultimately sorted out, but I understand that the slower response times and difficulty reaching your team left you feeling unsupported. Your experience highlights an area where we can improve, and we take feedback like this seriously.
If you’d like to discuss your experience in more detail, please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to reach out whenever it’s convenient for you.
Allison listened to my concerns and addressed them immediately. I had complete confidence in Allison from the beginning to the end of purchasing my home.
I really want to express that my team made my home buying a wonderful and exciting time. As stressful as it was, they reassured me that everything would work out and they all worked hard to not only make things easy, but make me feel proud of my experience. Every person included in my team was INCREDIBLE!
Ready to see for yourself?
Experience first-hand why 354,095 homeowners give us a perfect score!
Nick Vance made it possible to own my little piece of Texas. Nick doesn’t rest until the job is done, and will stick with you and will do his best to get you the deal you deserve as a veteran.
My loan process was smooth from start to finished and my team had my back as if they specifically only worked for me . Thinking of things before I even had and issue and addressed them to get me into my home as if there life depended on it
Very professional, but sensible in describing what's going to happen in lamens terms.
The best process ever! They were so kind and answered all the questions I asked!
