Smooth process. Friendly staff.
Mark and Jaimie were efficient and easy to deal with. They contacted us regularly with requests for clarification on problems so they could be answered in an expeditious manner.
Kelly and DeAnna were both amazing. This was the best home loan experience that I have ever encountered.
I was well informed of my loan status at all time.
Communication was poor. Requests for return phone calls were ignored. Assistant knew for 2 weeks that there was a problem with the appraisal..but failed to communicate via phone call with the appraiser the needed correction. Delayed closing 4 days.
Everyone was so helpful and friendly Durell was amazing
The load process was painless. I didn't have to do anything except provide required paperwork
The office in Bellevue is in a really easily accessible location. The place was clean, and it was a very professional environment.
I was out of state doing this transaction and Ashley went the extra mile by email and reg mail, so over all two thumbs up.
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Kris and Amanda were always pleasant. Both my wife and I felt that they went above and beyond what we expected with a mortgage company. Truly pleasant to work with and would recommend them to anyone that wanted to know who we went through.
We had our fair share of "bumps and grinds" due to the economy colapse in 2008 through 2011 and Mike and Gina helped us get through all the underwriting process. I don't think we would be in our home today without their constant effort to make sure
