Some of the setbacks with our loan were the result of a breakdown in communication. In the future, I think the process would be easier if any particular requirements were better explained such as telling us the first time that we needed a termite inspection on our pole barn, not just the house. Both Mike and Terri worked very hard to ease any burdens that resulted.
This was a re-fi of my original VA loan and the process was very simple thanks to Alex's (and his team) work and attention!
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Katie and her team are outstanding and I will not hesitate to recommend them to family and friends.
Our overall experience was great. It helped to have a real estate agent recommended as we did not know who to approach. They were good to keep us up to date & walk us through the buying process.
Without Jason's help I would not do businees with veterans united.
Luaren Marsh Way, Casey's assistant was terrific. Not only professional and friendly but she went out of her way to get answers when asked a question.
We will continue to use Veterans United in the future primarily due to James Walrod. James was extremely patient and very helpful through the process. He took time over the holidays and on weekends to ensure we were tak
The whole team was absolutely outstanding , profession, courteous, and prompt. My real estate agent, Rachel Russo, was an absolute dream to work with. During the negotiation and afterwards when having to work some issues with the seller she was always at the front and again was prompt in my correspondence. I was very pleased with the entire team.
Buying a home is a frustrating and exhausting experience. Everyone involved, to include Ryan Herman, Ross Pierson, Misty Spain and Caldwell Banker Realtor Jason Johnston made this experience less stressful and frustrating considering the mounds of paperwork requests, phone calls, and faxes necessary to satisfy the numerous protocols. All involved were accessible, professional, and knowledgeable. Most of all, they were extremely customer service oriented which made this experience tolerable. I want to especially thank Ross and Misty for going out of their way to make me feel like I was their only customer, not that I needed or expected it, which made this experience worthy of praise.
I must have dealt with the best team you have. I will let everyone who is thinking of buying a house to start with you. Just like me once I started to work with your staff...I didn't want to work with anyone else. As part of some of the contingencies, I was asked by the seller to work with their local lenders... I kept on saying "no thank you" as I did have the best team working with me.
Everybody is wonderful to work with. Thank you!
Very helpfull and answered any questions we had. Made our first time home buyer experiance very pleaseant.