The entire process went smoothly and quickly! The entire staff was informative, responsive, friendly and overall fantastic! We will continue our loyalty to Kevin Heffernan & team at Veterans in the years to come.
They did exactly what they said they would do!! They are straight and to the point. It was a pleasure working with them.
No issues at great people to work with!
Under writers slow
Anne Kuster and Jennifer Sims did and amazing job helping me threw the home buying process making sure I understand everything going and keeping me up dated . Thier an amazingly hard working and devoted employes you have working for your company
Easiest purchase and closing we have had in the 4 home purchases we have under our belts.
Lack of communication
Overall I am very satisfied with the professional service and responsiveness of VU during the process.
The process was quick and simple, and everyone that handled our loan were competent and professional.
My Loan Officer, Joe Newberry and his staff were very professional and were avalible after hours that made this process very smooth and pain less. Keep up the Great Work!
The required documentation is incredible and I understand that. However, when I have a signed document indicating gift funds and a wire transfer of those funds, I shouldn't have to burden that person with providing bank statements. It's a gift.
The entire process was so fast. We found the home we wanted and VU made it happen. Thank You!! Even when we chose to walk away from a home prior, VU was understanding and worked with us. Thanks again!
Great experience. Jon Abernathy and his team always conducted themselves in a professional manner. A special hats off to Nathan for making changes I requested right at the very end of the process. He went above and beyond in my opinion.
The customer service was very good and understanding how much they care about our veterans.
Both Mathew and Johnny where very good at what they did. They kept myself and family at ease. There is no words that can be used to discribe the work and diligent that they had.
I had to submit many items several times. The specialists always needed them quickly even though I had already sent them. I spent $60 sending one set of materials by next day air and spent much time making additional copies.
We received exceptional and personalized customer service from Mike and Michelle Dapkus.
Very professional. I would recommend this company to anyone.
