It was a very prompt and straightforward experience, especially for a first time home buyer.
Great communication.
Loan officer was very personable and down to earth. Very knowledgeable and enthused to help. Government paperwork is a pain to deal with but the entire staff made it tolerable.
Jon McCarty has always been very responsive in a timely manner, he always returned my calls, and answered any questions I may have had. He has provided Excellent Customer Service.
Jeanette and Jimmi were great to work with!
You have done a tremendous job on this mortgage. Even with all the problems along the way.
Have never had such timely and expedient service anywhere! Friendly staff to work with.
Again I would like to give my thanks to Ted Richardson and Caleb Bales, with their combined knowledge and expertise everything went as smooth as real cream butter. Ted and Caleb are great!
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I was not qualified to buy a house 18 months ago but VU was patient enough to work with me through the process. They stayed in touch with me until I was ready
Amazing people, amazing experience.
We feel as though we were put on the back burner due to the size of our loan. Our loan officer had insinuated that to our agent. It took over 60 days to get to closing. Very disappointing experience.
Simple and Fast
It was a good experience. The process was not complicated and was quik from start to finish. I thought it would take longer than it did. The loan officer answered all our question and always returned are calls. He let us know what the steps were .
Friendly, knowledgeable, understanding, professional in every way. A real pleasure dealing with professionals that did what they said they would do.
