The only thing that was a little off for me was that I was waiting to buy a car to help with the underwriting process, however it turned out they kept the past car info on my account. So I could have bought a car in the beginning.
My wife and I were very impressed with the entire loan team. All of our questions were answered courteously and professionally. Each representative got back to us timely. You guys are awesome!
The staff was very friendly and worked hard to get the loan processed.
all items needed should be requested at one time .There were to many time when we had to summit the same information twice.
Troy was great to work with thanks for picking him.
The associated credit improvement counseling was a most excellent resource!
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The entire experience was trouble free. Everyone was very helpful in every aspect of the process.
Nice
With the exception of some hang-ups at the time of closing, VU was outstanding. The gift for our newborn on the doorstep of our new home was a nice touch.
Damien was brilliant and patient he took the time to explain everything to us
Tonya and everyone in the office was outstanding and really knows what customer service is all about.
The process was both fast and simple. Sam and his entire team did a fantastic job keeping this on track and moving forward.
My experience with Zane Hildreth was questionable and he can tell a whopper. Like he paid my closing cost fee of $516. Which I believe is illegal for him to do so. And the one about not worrying about paying my taxes before the close.
They are wonderful & answered all my questions. They seemed as though they actually "care about the Veteran". We are Veteran's not another number & its nice to know some people understand.
Friendly and response to everything asked. A totally wonderful experience.
