Phyllis Gatlin was extremely supportive and helpful throughout the entire process! Would absolutely recommend VU after working with her!
If you are looking for a group of professionals who understand the market and Veterans then this company is it! They were amazing throughout this process and displayed excellent knowledge of the home buying process. Although it was a lengthy process because of the home being a new construction, however, I never lost confidence in their organization. True professionals!
Excellent service! I had the best experience, 23 days to close are you kidding! I would recommend Veterens United without hesitation.
Amanda and her team are wonderful.
Very good communication
Stephen and his team at Veterans United were absolutely amazing! The biggest accomplishment was being patient with me keeping me informed of every step. If I was confused about something, they had the answers!
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Amazing communication
stood with me during this experience outstanding
I had an amazing experience with Veterans United. I was worried about buying my first home but my loan team made it a very easy process. I am extremely happy with my experience with Veterans United. I would highly recommend Veterans United to any veteran. I'm just overwhelmed with joy to finally to have my own house and Veterans United made that happened. I can not thank them enough.
Our home purchase process a year ago was 10/10. Our refi process was 6/10. The rate is great and the loan team great however dealing with servicing teams and title company etc was a nightmare.
Response from Veterans United
Hi Daniel,
Thank you for your honest feedback. I am glad your home purchase experience was a 10 out of 10 and that you were happy with your rate and loan team during the refinance.
I am sorry to hear that the servicing and title portions of the process were frustrating. Even when different teams or third parties are involved, the experience should feel smooth and well coordinated. I appreciate you pointing this out.
If you would be open to sharing more about what made that part of the process difficult, I would welcome the chance to learn from your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
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Super easy to work with and was able to move in fast and get the best rates coming from a first time home buyer! Amazing people to work with all are so friendly!
My experience with Veterans United was awesome!!!Taylor & his team did a great job! They were always a phone call away. I really thank you guys for the informational videos, that was a plus!! Thanks Again! We Are Enjoying Our New Home because of you all
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
