Where do we begin? Let us start with an email from your company indicating that we were "clear to close". That tells me that we are ready to sign and close the deal. We worked so hard to get all the required documentation needed after we worked for months on our credit. My family and I show up to close, and we could not close. There were two parcels of land that we were purchasing. This some how eluded the six or so people that looked at the contract. Your company had to do all this after our agreed upon closing time and date. At that point, my wife was more than willing to pay all penalties involved with canceling the whole contract so we would not deal with this company for the next 30 years. We lost any confidence we had before we could even close. We moved from Kentucky to Kansas and living out of a hotel until we could close. If we didn't have five kids, we would have walked away from this. Secondly, we had to send the same documents several times. This makes me concerned that the others were lost or misplaced, why would a loan officer and his assistant need required paperwork more than once? Do we really need to fight this company to make money from this deal? Lastly, we really struggled to get a response in a timely manner from our loan officer or his assistant. When we were ready to close, we were under the assumption that we had 0 out of pocket expenses due at closing, because that's what the loan officer told us. We apparently had to cover $200 in closing cost after we agreed that the earnest money was to suffice.
Not only do we not recommend this company to others, we discourage our friends and family from doing any business with them either. We feel like we were just income for their business instead of actual people.
I cannot say enough about the positive experience I received from the entire staff at Veterans Home Loans, from the receptionist that took my calls to an associate of Jake Leves' such as Shan Shaffler that participated in the great overall professional help I received during the process of securing financing for our home. Any time I called or e-mailed, I either received immediate help from Jake or was contacted in a very short time. The professional help I received continued to exceed my expectations throughout the process. Thank you so much.
It would be helpful to have a list of personnel involved in the loan process so I know who I am emailing.
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The real estate agent provided by Veterans United was nice and eager the first time I spoke to her on the phone. That was the last time I spoke with her and after that initial conversation over the phone with her I was passed on to a young man that hadn't passed his boards yet. He did not meet my expectations of a real estate agent.
Lora Murphy is the best. Now that the label went through, I feel like I've lost a friend. She is more than my words can express. I highly recommend her to ALL Vets in the future.
Be as better on getting things done!
Felt there were no problems the first time or this time.that is saying a lot. I have known other people who have had various mortgage issues and its not fun. Im grateful for the professionalism.
The management Team has remove all my stresses and anxieties...
Working with MY team has been an efficient and pleasent trip.
Bryant was awesome, he was always there to answer questions for me and he moved the process along with no delay. I always felt like he was there for me. He knows his job inside and out and was always very professional. I would highly recommend Bryant to any of my friends or family. Thank you so much for all your help in this process.
Sam and Samantha are a very knowledgeable and professional team! Everything they said they would do and when they would do it was right on the money, to include escrow closing date! I also would like to take this moment to thank them both and Veterans United for the very kind and thoughtful gift! Thanks to Sam, Samantha and to all at VU who had anything to do with my loan and for making it a very special experience!
It was wonderful and we could not be any more happy than we are right now. Thank you again for having such a wonderful person and employee as Winsor Cooper.
Dustin Fritz was a pleasure to work with. He was patient with me and helped me to understand the entire process as we went through it. I would recommend Dustin to anybody. He is the best loan officer I have worked with to date in my adult life.