Since we were unable to have contact with our processor due to licensing issues, the process was not transparent as it should be. I work in the mortgage business and have for over 20 years and the things that held up our approval and closing were very avoidable with some transparency in place. Our loan officer Celina Mowrey did her best to help us and keep us informed, but is seemed even she was blocked from processing and was unable to have direct discussion with the underwriter of our loan. There is a severe disconnect! The system is flawed and should be re-structured.Thank goodness Celina pushed the loan through for us, she must have been quite frustrated with the process, but remained very professional and helpful!
See all 462,303 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
Send Your Feedback
We want to hear about your experience with Veterans United!
This website uses cookies, pixels, and similar tracking technologies to improve site functionality,
as well as for analytics and advertising.
By continuing, you agree to our use of cookies, pixels, and similar tracking technologies.
Learn more about our use of tracking technologies in our
privacy policy.
Enter to win $100,000 toward your new home!No purchase necessary; see official rules for details.
2026 Stars, Stripes and Summer $100K Veteran Homebuyer Giveaway
1. realtor.com is hosting and helping to administer and promote the sweepstakes.
2. NMLS #1907 (nmlsconsumeraccess.org). Not affiliated with Dept. of Veterans Affairs or any government agency.
3. May be subject to tax withholding. See Official Rules for details.
