Andrew was great. Was not pleased in dealing with Krystal
Our loan officer was diligent in working with us (on and off for about a year and a half) and we felt a sense of allegiance. However, we were not notified in the beginning that VA was not going to inspect our house. Toward the closing date, Veteran's United process began to crumble further. We were also not notified via writing, about various upcoming processes. The day before closing our loan officer advised us that my husband employment had to be verified. All employees were on vacation. Therefore, we were unable to reach his supervisor or HR staff. We finally tracked down his supervisor while she was on vacation to obtain employment verification, which is a horrible business practice. Down to the last wire, we were trying to get final appraisal release from your appointer appraiser. Funds could not be released until Veterans United processors signed final documents. We sat at the closing table for hours, contacted your office several times and the response time was very slow in every aspect of Veteran's United closing process. Called one of your supervisors for assistance on several occasions and he made incorrect statement which were not upheld.
Eric Hermann and team were professional and persistent on keeping me informed on process of buying my home. I feel that they may have to look at the how creditable the recommended real-estate to use for clients . The two that was recommended to me where not up to satisfactory standards on what me and my wife desired. Also take a closer look on what appraisal representatives that VUHL use in the future to price new constructed homes at required value. The appraisal rep valued my home at a incorrect value and missed abundance of details that should of me accounted for the value of a new constructed home.
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Do not rely on sending things via e mail. Most older vets are not as tech savy as the young vets..most of the simple faqs can be resolved on the phone. I was delayed 2 days during my process because. I forgot to check my e mail. Now I know this is completly my fault, I believe more phone contact would be better.
