Again, I want to acknowlede what a great job Michael did! He is so punctual and communicative, making a typically overwhelming process a piece-of-cake! He guided us through purchasing our home step-by-step, respond quickly to calls & emails, and proactively expedited the process. I can honestly say that without his help, we would not have been able to move into our dream home. Any client will be lucky to have his involvement in their move. Michael, we can not thank you enough for making this happen! You are the definition of PROFESSIONAL, truly.
From top to bottom! EVERYONE....made my family and I feel very at ease and comfortable. I would recommend every aspect of my experience to anyone!!!!
I love your compan . As an Agent, I will be referring others.
Sarah was also huge part of ensuring a smooth close. Was like she was buying the home with us. Great team!
While Collin, Lauren and our agent Brenda were great, I would like to say thanks to a Real Estate Agent named Troy Doane from San Antonio Texas. We were about to go through USAA when he stopped me and said VU was the way to go and put us in touch with an agent who put us in touch with Collin. The rest is history and for that we are grateful! Please make sure he gets a thank you as Mr Doane is a superstar!
I was thoroughly impressed with the level of customer service that I received from Jeff. It is rare today that you find GREAT customer service. I have experienced this with USAA and now I can add Veteran's United to the short list. I never waited more than 5 minutes for a callback from Jeff, if I didn't reach him in his office. His email response time was extremely fast as well. He made the entire process relatively painless and prompt. I really appreciated being treated the way I was and I will highly recommend VU to my friends as a result.
One other note, Jeff sent us a package from Amazon just before we closed with several board games inside stating that on behalf of VU, he wanted my family to enjoy a game night in our new home on them. I certainly wasn't expecting this and while it was a small cost for VU, I found the personal nature of it to my family solidified in my mind that we went with the right company.
Again, thanks for the outstanding customer service!
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James Walrod and his tram did a wonderful job and we're able to finish everything for my closing in a short amount of time. If I had a question I could contact James any time and he always answered and always had an answer for me. His entire team was very helpful and knowledgeable.
Thanks John and Kendall for a great job, And always there to address my concerns, Have a good winter guys,
Sincerely Gordon McMurray
Once again, another very good person (Ann Carlson) She, also kept me informed and tried to keep me calm. One of the sweetest, warmest woman I ever met. I couldn't have asked for a better real estate agent. My team was awesome. They knew how much I wanted this house and did every thing they could to help make it happen. I really wish I could do more than just tell them thank you. I feel they deserve so much more. They have helped make a dream come fir me.
Very easy to work with.
There was a form that was not provided by VU to the attorney the day we signed and we had to go back to the legal office a second time.
The Realtor that VU provided to us (both of them) were not helpful at all.
Dawn Plank and Chris Holdman made my experience a lot better than it could have been! They make and are part of an incredible team there!! I can't thank them enough for their outstanding job in making me and my family's dream come true!
My whole experience with your company was a pleasure. I found that buying a home with your company was easier than I had expected it to be. The team I worked with kept me informed the whole way through and was wonderful to work with. I never felt like I was a problem to them. I would highly recommend them to anyone looking for a loan for a home. Thank you for a wonderful experience.
Christy Crumpler is amazing!!! Really worked hard for me and answered all calls whenever I called. Jimmy Stranz had my back like a friend I have known all my life and we only introduced ourselves. Tandi Lord helped me get to were I look at my credit score monthly now, and she worked with me over a year!! This team was incredible and I would recommend them to anyone!!