Veterans United needs to make the buyer feel more comfortable with the whole process. With todays communication tools we let e-mail interaction take the place of good old human contact, since most of our interaction was done with e-mails it unfortunetly does not allow the home buyers and lender to get acquanted. I felt like a number being pushed through the system. Also I was left alone to fend for myself at closing without any understanding in how the process works, I got it done, but I was frustrated and concerned. This was caused by you not processing or locking in my loan on a timely matter which caused me to pay 0.35% more in interest and my Loan Officer taking vacation at the time of my closing. However, I do apreciate my loan officers assistant who pushed everything at the end so we could close and get moved into our home on time.
Took Too much time with the closing. WE have never had such a bad experience with a VA loan in past years. Lack of communicating important information to us. We had to continually call the operator and have them get in touch with Dustin or Eric. Neither one would return calls in a timely manner. We were to close on June 20th. We had to move out of our rental and stay with family because of so many delays and continually wanting additional documents. This should have been requested in the beginning and not at the end. I don't think this was Dustin or Erics fault, but it should not have happened. We won't do online ever again. Local is much easier and less stressful.
They can improve in better communication regarding the process especially during the closing phase.
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