My experience has been GREAT
Did not communicate well with client. Did not request needed information in a timely, orderly manner. Slow to respond to inquires. Caused our loan to close late because of lack of timely follow through.
More communication when it comes to paperwork.
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I have copy and pasted the email correspondence as we forwarded our bad experience with Matt McDaniel to Keegan and Brett Peters. Keegan & Brett were helpful, professional advocates and represent your company well! this loan officer in Texas. I am horribly disappointed that we received our package and the go ahead with this process to find out today that Lisa's credit score is not high enough it needs to be 660 per company policy for Texas and that Matt was going to charge origination fees approx 3000. We found Keegan info our original loan officer with this company and he's the one that set it all straight? Matt reports making a clerical error with the credit score and I guess his 3000 in extra fees was also an error. If you could assist us I would appreciate it as of now were completely pissed off with the whole process. If you could let us know his bosses information I think he needs to be reported for such actions. From: Matt McDaniel Date: March 14, 2013, 5:28:11 PM CDTTo: "icanbuildit77@yahoo.com" Subject: Mitchell RefinanceHi Rodney,See the attached credit analyzer. As I stated we did make a clerical mistake because we do need a 660 mid for both you and Melissa.Rodney, your score is good; but we are just off the mark with a 657 mid score for Melissa. Her scores are as follows:Experian: 640 Transunion: 657 Equifax: 699The attached document is showing that the least expensive option would be to get the Chase acct for Melissa paid down to $7,825.I am not sure if that is an option for you; but if so, then we could do a rapid rescore on your credit once this is done (3-5 days) we can move forward into underwriting.If you would like, I would be happy to get your file in front of another lender that likely would not require the 660 mid score and MAYBE no appraisal.Again, I apologize for the confusion and this mistake.Shoot me back an email or call me to discuss. Thanks,
