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The experience was top notch from start to finish. Derek was an absolute delight to work with. There was nothing I would change
Charlie was the best one there. He help me in every way. Cooper fire him
Communication needs to be improved between loan officers amd underwriters/supervisors so applicants can get a clear picture of what they need. Paperwork needs to be processed more efficiently. There is mo reason for last minute verifications while at the closing table. A better estimation of closing costs would be appreciated. We had a $3,800 discrepancy which proved very challenging for us amd almost cost us the home and left us homeless. Everything seemed rushed and issues were caught last minute that should have been caught a week or two prior when information was submitted.