My loan officer seemed overloaded with too many cases. For three weeks straight I called every couple days to check the status of my loan application and to see if any paperwork was needed from me, my loan officers seemed to be annoyed and would tell me if they needed anything else they would let me know. The week I was supposed to close they realized that they needed about 14 more documents throughout the week and had to postpone my closing due to this. Most of the information my loan officer told me throughout the entire process was wrong; for example my closing costs, my closing dates, documents that were needed, inspection repairs, etc... I most likely will not be using or referring Veterans United to anyone.
How many people does it take to complete this process. I believe I dealt with at least 6-7 people from beginning to end. Every time I had to deal with a different person they requested documentation that I had already submitted.
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Have the loan officer's have more knowledge of what is available as far as government grants or loans to cover cost of a/c/water heaters, etc. We were told that we were eligible for extra monies for these things up to $6,000. It was not included in our closing pkg. When we questioned it, first we were told, we didn't ask for it. Not true, it was the loan officer, who told us about it, in the first place. Secondly, when we said we wanted it to be included, he said it was too late. A day later we were told, by our loan officer that we were not eligible, because it was a forclosure. We don't know if this was true or if we were just told that not to have your organization redo the closing papers.
