communications was great and everything was done in a timely matter no complaints here
Just continue to give your outstanding services to the military members, veterans, and their families.
Nothing. You guys are awesome.
Not a bad experience at all
The only thing that was disappointing about our experience was we had been told we were at 3.25% and by the time we got to closing it was 3.75%, which doesn't sound bad, and is still a good rate, but we were under the impression we were locked in at 3.25%. We were very happy with that rate. Our representatives were great and very patient with us. I would ask for Todd and Ben anytime I need a loan.
The only problems I had were from the underwriters, which I understand is a byproduct of the tighter lending standards due to the housing crash. That said, I had to send the underwriters documents multiple times, and write letters of explanation multiple times. Cory Chew helped it all get done though.
If its not broke, don't fix it!
Better review of final papers went taking to customer for final sighing. We had some other persons papers in our packet and it delayed our closing a little, and was worried about pay off being lake.
I am very happy with both my mtg. Company and my loan officer.
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Don't know what else to say - - it sure worked for us!!Thank you for all your help!!
not sure
By keeping the vets better informed along the process.
I am not sure how you could get better. This is the fourth home I have purchased and it is by far the smoothest. I got the loan I wanted in the time frame I needed at an equitable price. Thank you.
I am sure that there is room for improvement - but I can not think of anyway to suggest the way. My loan officer Ryan was very professional and was always helpful to me in this mortgage process at VUHL.
Everything was great. I have no suggestions for improving the process.
My process was very smooth for the most part. There were some discrepancies toward the end during the closing process that held some things up, but not much else can be done better besides a bit more communication between lender/attorney/realtor.
if it wasn't for Ryan cannon you all would have lost my loan due to the underwriter requesting info that was irrelevant.
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hire more people like Devon and Johnna
Mike Pitts did a great job. I can only request that they have a representitive on each military installation so a prospective buyer can sit down and discuss any issues he may have with the contract process.
none
I do not think any improvement is needed we had a wonderful experience
Janeanne Stephens made the entire process a wonderful one. She made my initial home purchase and refinance much easier than I ever imagined and appreciated her prompt attention to questions.
