I was told at the beginning of the process that my domestic partner could not be considered in the loan process, just myself for income. Then 2 weeks prior to closing you needed w-2/income information from her quickly for me to get approved. This was very upsetting to her & myself since it should have been requested at the beginning of this process. I do not think I should have been approved to begin with at the amount I was pre-approved to. Also, it was not explained clearly to me that she would not even be on the deed at closing. Had we known/understood these 2 things(they should have been made very clear), we would have gotten a conventional loan, & not VA. I also was not aware VA would charge so much in closing costs, nor for their fee. We would not have put a contract on a house like we did had we known all of this information. In hindsight I think the only thing that was important to VUHL was getting us on board, instead of looking out for our best interest. I will say that my loan officer Ben was always available & kept in touch regularly keeping me informed of the loan process & was superior with that part. Part of my frustration is r/t the VA requirements, i.e. flood insurance on land which is ridiculous. This was not an enjoyable experience for us & it should have been. I am very appreciative of Ben for helping out w/the closing costs & do think he is very good at his job.
Joe was very professonial and helpful in the highest reguards. Joe has his system down and I would say for him not to change a thing. I would recommend him to anybody.
Nothing that I can think of, it was a timely and pleasent process.
The only complaint I have is that towards the end of the process my wife and I kind of felt in the dark a bit. We would go a couple days, sometimes a week or more without knowing what was going on. Other than that, the experience was good.
Excellent support. Made it very easy.
Just explain in detail what is expected and will be needed ahead of time.
My spouse and I believe that VUHL does a tremendous job in serving our current military members, veterans and their families. This is the second time that my spouse and I have dealt with Mister Jon McCarty and his team. We appreciate the professionalism that this team displays. We also appreciate the sincere and honest replies that we received from a telephone call or an email. It is such a joy to know that someone will actually return your call or message. We never had to worry about it. Please continue to provide the outstanding service that our military members, veterans and their families deserve.
The actual time from when the loan process started to closing was around 4 months. This was not a good experience. I thought it was going to be closed way before then. I was asked to get one piece of info then a few days later asked for another. This went on during the whole process. I should have been given a list all at once instead of being given a small bread crumb at a time. The people were extremely nice and helpful and always easy to contact but it just took way to long.
Nothing comes to mind
Make sure you have outstanding appraisers.
Perfection cannot be improved upon, only maintained!
Great service all around. VUHL made it so easy for me to refinance.
If the underwriters would be more understanding and simplified then it might go a long way. My underwriter made me redo things multiple times and asked me for more then the required information for underwriting and delayed my closing by 2 months. I'm not happy about it.
More advertising.
I dont see how you can improve, you are just about perfect.
We had a great response to our inquiry online. Todd called us in just a few minutes. After we sent in all the paperwork we started looking for a home. When it came to trying to get in touch with Todd on the phone after that though it was not always easy to get him live. Since we are in a different time zone that made it harder. When we received the emails from the loan department there was not a heads up call to let us know what they were for. Also, the paperwork was password protected and I had to call and ask for that information. We feel like that should have been provided to us beforehand. This process was very stressful as we did not know what the process was and not sure what our part was, what the lenders part was and what the agent's part was. A little more information as to the process would have been appreciated. Todd did respond to my emails when I had questions. I did not have much available time to talk to him since I was at work and the one time I did talk to him when we were gong to have the house inspected he kept saying he had to go as he was moving his office. Also the closing date was wrong and now the insurance underwrites are saying the closing date showed January 31. I did email Todd about the closing date but it was not corrected in a timely manner. We are very grateful for the loan and this is a dream come true for us. The fact that the house is across the state from us and not being able to talk in person during the day made it stressful. We are glad it is all over and really appreciate your helping us with this. Maybe we should have done a little more research about the process but since you are the experts we thought you would let us know all the stages of this.
Explain escrow account before the borower purchases insurance.
