Please don't saddle a veteran with a Wells Fargo mortgage. I learned through verbal disputes that their corporate stance on veterans is to make them stay in their IRRL for 12 months so the veterans can't make any money off of renting. Why should they? The interest rates they get are already so much lower than what anyone else can get. That is a near quote. At any rate. Wells Fargo is not looking out for the interest of our nation's veterans - flat out!
Ginny young is outstanding, she helped through out the whole process and would highly recommend her.
Not sure I can really suggest any improvements sice our initial loan process and then our refi were pretty much flawless.
We don't knnow how you can improve on perfection. The loan officer was very courteous, professioal and went out of her way to make the process go smoothly and expediently. We want to thank her for our experience working with your company. It was a real pleasure.
I CAN NOT THINK OF ANY THING THEY COULD DO TO IMPROVE. THEY HAVE DONE EVERY THING I ASKED FOR AND HELPED US IN AN EXCELLENT MANNER.
Fast reliable service, On the ball getting back to you and letting you know where you are on the loan level.They know what they are doing, unlike others. Use them.Thank youWayne & Karen Fjerkenstad
Blake Weisenfelder is fantastic!! He did our initial loan and our refinance. Couldn't be happier!
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I do not see any room for improvement.
I have no improvements to note. Everything has been smooth.
First of all I want to think you all for supporting Veterans. I would rate my overall experience as good. There were a few communication problems in the beginning with my initial packet. It was supposedly delivered to my home and I never received it. That packet contained a lot of personal information. The packet should be something that is signed for to ensure that it does not end up at the wrong address. Ryan Bray was my loan officer and in the beginning he was not very good about communicating back with me about the loan process. I felt like I was in the dark alot in the beginning. Then Marueen Ohare got involved and she was on it. She communitcated very well. If she needed something she let me know right away. The process was alot smoother from this point. Then there was a bump in the road with the appraisal. Again it came back to communication and the Holiday season played a roll in this also. Then once the appraisal was received everything moved right along to closing. My biggest issue with the process with the lack of communication in the beginning. Again, Thank you for providing this service to veterans.
Perfect!
Speed up the loan process.
A bit more explanation of what is going on and why would reduce stress, also a clear time-table. Military members are big on structured timelines and deadlines.
I can't think of anything the VUHL staff could have done ANY better.
Our loan officer Tony Van Der Reit was excellent and followed up in a timely manner and always kept us up to date on all activities regarding our loan process. Our only critizism would be that not all of his assistance are as great at communication and follow through. However, I would definately recommend UVHL and especially Mr. Van Der Riet to all of my family and friends needing a VA laon.Kenneth & Denise Cooper
Better overall understanding of all needed documentation.I had to reprint and scan a few documents.
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No need to improve!
It was a pleasant experience.
I cannot think of any way I was disappointed.
inform the realtor up front about getting lawyer to do the title as early as possible so there is no delay
Underwriters everywhere should have a master cover sheet check list instead of asking for one piece of information at a time. This would really keep the borrower from having un-due stress, frustration and aggravations. The loan process for the borrow is stressful enough . If you will have your underwriters do a master cover sheet check list the borrower will give you what ever is needed to process the loan in a timely fashion.The underwriters way of asking for one piece of information at a time, makes them look unprofessional and not organized. This also causes the loan team UN-necessary dealing with the borrower and would keep the borrower from wondering what is the problem.I have underwriting experience in my work history and we always had a Master Cover sheet to hand to the loan team to be passed on to the borrower. We realize the underwrite is doing their job to make sure the borrower is credit worthy and that they are basically putting their jobs on the line with each loan they pull together.
Send an e-mail to us at least once a week, I Know it was explained to us about the time required to process our loan's, but we get stressed about it. It can Be a response used for all borrowers just let us know it's in the works.
There is nothing that needs to be changed. Everything was outstanding!
I think the issue of communication, which is always so difficult, is critical to an outstanding customer experience. At the beginning of our experience we did not feel we received complete explanations of what was happening in the process -- at the end it was outstanding communication and service. I believe this had to do with where we were on the priority list for the loan officer, which is understandable but might be worth looking at in terms of the number of loan processes they are asked to manage at any one time. Please know, we were very pleased at the culmination of the experience and would work with your company again. Also, our loan officer, Brad Cone, was an important information source for us as there were issues with the appraisal and gave us great insight to handle this final hurdle.
