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Because of my geographical bachelor situation, it seemed as though the needed paperwork slowly flowed to me. I'm sure I couldn't have been the first in that situation. It seemed that a required memorandum was needed each week, during my process. It would move things along much faster if the required memorandums, pertinent to my situation, were made available immediately.
There needs to be better coordination between the different VUHL departments. Although many are separate for a reason (such as auditing) there were instances where one didn't know what the other was doing. A tighter internal schedule coordination would probably help. Our loan officer had a very good attitude, but he was repeatedly appologizing for someone else. One embarrassing example was during settlement... the closing package was released by VUHL, we closed, but the funds were not released from VUHL until many hours later (the funds were held up due to a missing employment verification update, but we did not know it). This should have never happened. I signed my commitments, but did not keep them... very embarrassing.
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Experience first-hand why 374,954 homeowners give us a perfect score!
Great overall
