The team at Veterans United Home Loans do A+ work. Their care and concern for the veteran is evident by getting the details correct the first time. Thanks!!
The team as a whole were excellent!!!
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I do practically everything online anymore - and I'm over 50! - but I was reluctant to do my mortgage banking online...until I found Veterans United. I checked them out thoroughly and then got connected with Danny. From start to finish, the customer service, advice, paperwork, timeliness - all were excellent. Seriously, I'm a well-educated consumer and challenged this lender with complex questions and they were fully up to the task. I'll probably use them again when I move into retirement. Thanks for making this major process easier.
I would like to thank all who was part of the team that made everything happen for me. I am greatly appreciative to all, and as a team give you a grade of an (A). The only thing that came to me as a shock was that on all the GFE that I received the taxes was not part of the figure. So it was a shock to see my payments increase dramatically to what I thought they would be. Completely all my fault for not reading and just looking at the numbers. I realize now that is not Veterans United responsibility.
Thanks much again,
The requirements for the loan to be approved was extreme and time consuming. THe loans process was held up for small issues not related to the requirements of the approval for the loan. Estimated delays were in excess of 40 days due to Mr. Giger going on leave without communicating the loan status with Mr. Lowe (assistant) and veery small administrative issues suchas an email for my wife and others. This was not critical to the loan approval ad could have easily been given after the loan was approved and processed.
continue to work as a team and you will continue to do great things.
Cole should get a promotion. He is a great communicator and very positive on how he represents your company.
My experience was one of disappointment at the information on my loan documents being incorrect and when pointed out to the loan officer it was taken very lightly. There was confusion regarding the rates in the beginning of the loan process. I noticed my business address was incorrect and I was told they just took the first one they found on the internet, was not corrected. Information added to my liabilities that was not a liability that existed for me, was not corrected. Then there was an issue with my husband signing papers that were not necessary and that had to be corrected. Lastly, there was an issue with the disclosure process trigger in the new system that caused not only all new documents to be issued and the 7 day Compliance timeframe reinstated which in turn pushed our closing date back approximately 10 days, not to mention all the frustration I experienced. All of this was brought to the attention of the manager and the answer was "we all make mistakes".
I'm very understanding in that "yes' we all do make mistakes at times. However it's the repercussion these mistakes have on the customer that was not handled very empathetically or professionally. It seemed the details of the documents were not important to the folks working on them. This is important to the customer.
My overall experience was very surprising, stressful, and one of disbelief at the nonchalance of the folks working on one of the most important life purchases that a customer will make. I hope my experience is used as a training situation for these folks as I'm sure there are many other customers that are not as aware as I was of reviewing my documents and these "details" are overlooked.
The man assigned to us was with ReMax. Jordaan Sibin was terrible! he told me what I wanted was no way possiblle. argued with me the whole time! But when he disrespected my wife, I flipped out. I call Dan and he was furious. He told me not to worry about it that he would handle it. I then took matters into my own hands and told Dan that I would handle it. I did what Jordaan said couldnt be done and did it in 24 hours. I just thank the good LORD that I had Daniel Lowes working on my side. You folks at Veterans United should be thankful
you have a man as professional and ernest as Daniel. He looks after his clients as if they are family and will not let anyone take advantage of them. I have bought many homes in my life and this one was by far the easiest and smoothest I have ever had. I have already recommended Daniel Lowes someone. My personal thanks to Verterans United and Daniel Lowes for making our purchase so smooth and happy. I have been in sales and sales management all my life, and a business owner and it is a great pleasure to see someone else take PRIDE in what they do.