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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

393,199

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2 out of 5 Stars

The Va needs to communicate within itself a little more. I feel like a lot of this process was unnecessary. The main reason I closed with VN is because I wasn’t confident that my other lender would be able to close when I needed to close. I’m a 100% disabled vet and I’ve been homeless. I have zero children. I’m single. I have no pets or vices. No car. I only have a phone bill and a gym membership to shower when I had to sleep outside. I can put almost 100% of my money towards my home. They can literally look at my bank transactions with live updates. I purchased a home in a state where I am property tax exempt. My mortgage is only $1500. I was spending over $2300 a month on hotels and air bnb for years. Yet for some reason they felt like I wouldnt spend $1500 on my home. I would have to be an idiot not to pay my mortgage. What do I have to lose for not paying my mortgage? Oh that’s right, my home. I am thankful that I have my home but this process was humiliating and I felt disrespected time and time again.The VA deemed me 100% disabled years ago, before Covid. They even finished my claim swiftly due to me being homeless. They have even attempted to give me HUD vash vouchers for years but yet when I was goin through this home buying process they were telling me that because I don’t have proof of rent I was incapable of buying a home. Sounds ridiculous that an organization claiming to be so veteran friendly was so easily ready to deny a 100% disabled homeless veteran because he has no proof or rent. Even though I worked with their credit guy who told me what to do to get my credit where it needed to be. That turned out to be false. For some strange reason I think we finalized this deal because I showed them that another lender was interested with a better interest rate. I hope that I am wrong about that. The story goes on and on. My story will find its way in a book someday. I personally want to thank Nick and my real estate agent for helping me. Even though I wanted to back out and go with another lender. Nick assured me that we would get it done so I stuck with him. Thank you Nick. I recommend Nick Kundert if you have a unique situation. He is also a vet and can relate to other vets.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Veterans United made the home buying process as easy as possible. Everything from start to finish was clear, concise, and easy to use. They helped assist in areas that I didn't think pertained to a loan, and they were super easy to talk to. This is my second loan through Veterans United, and my second loan through Kayla Thoenen and I couldn't be happier. I would recommend this lender to anyone!

headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

I have purchased homes prior with other lenders and by far this has been the SMOOTHEST process of home buying I have ever experienced. I would recommend it 100% to anyone thinking of home buying. This should be your lender of choice!!!

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

This being my first time buying a house it was diffently stressful, but Matt and Ms. Fox were always there to help me figure out the best option for me. They really help make this easier then it could have been. Thank you

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Levi and his team are fast and professional. I filled out my application through VU website on Friday night, and he got an estimate back to me on Satuarday morning, which made me feel lots of ease. To get a logit pre-approval is the most important thing before I can send up my offer. I can't thank him enough.Whenever I had questions about a process, he and his team always got back to me quickly and gave me a detailed answer. Levi guided me though this loan process and made my life a lot of easier to buy my new house. When I didn't know if I should lock the interest rate or not, he gave me honest suggestions and time to think and let me make my own decision. He never rushes me on the important stuff, and whenever he needs something back, he always reminds me on the phone or text message so that I can complete my process on time.Levi and his team are always friendly. I had a wonderful experience with Levi and his team. I'll definitely recommend anyone to him if my family or friends need a loan officer. I'm trust Levi and his team. BIG THANK YOU ALL!!

headshot image of Levi Hoyes

Loan Officer: Levi Hoyes

NMLS# 1884805

5 out of 5 Stars
Would Recommend

Everyone involved from real estate agency to the loan officer worked extremely hard to keep us actively searching and into a home. Home buying can be frustrating. A few times along the way, felt like it's not worth the hassle. They kept us moving forward when we didn't want to.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Collin Ward

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend

This team I tell ya best I have ever seen 💪💪

headshot image of Jake Levy

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend
headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
headshot image of Jessica Bailey

Loan Officer: Jessica Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Words won't explain enough how thankful I am.

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

That’s all I want to reflect on. I expressed some concerns with Logan about future program changes to help Veterans even more. A lot is done for Veterans but a lot of Veterans still need help. Contact me as founder of The Veterans Inc. a non- profit 501c3. 813-573-9369 supporting all Veterans and First Responders. I will direct needing Veterans your companies way. Thank you for helping me and making a dream I didn’t know I had. Come true.💯🙏🙏💯

headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Fantastic work. Everyone was great to work with and made the process very easy.

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
Would Recommend
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Hands-down, the best people I’ve ever worked with. They were all always there to help no matter the time or the day. We had a question. It was answered in a timely manner. If we were ever to purchase again, we would choose Veterans United.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

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5 out of 5 Stars
Would Recommend

Overall very easy to work with. I appreciate title companies saying the same thing as it reinforces we’re in good hands with VU.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend
headshot image of Colin Flanagan

Loan Officer: Colin Flanagan

NMLS# 2160458

5 out of 5 Stars
Would Recommend
headshot image of Tim Jones

Loan Officer: Tim Jones

NMLS# 1709126

5 out of 5 Stars
Would Recommend

Bob and his team were great throughout my home buying process. Anytime I needed assistance from Bob or Crystal, I received immediate responses with clear helpful instructions. I would definitely recommend Veterans United to any of my veteran friends/family looking to buy a home. The way this system and the team are set up make an overwhelming process like homebuying seem simple.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend
headshot image of DeAnna Anglin

Loan Officer: DeAnna Anglin

NMLS# 2029641

5 out of 5 Stars
Would Recommend
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
Would Recommend

Great and incredible help. Made buying a home completely painless experience

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

More Reviews

See all 393,199 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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