Do what your doing.
I'm not really sure how you could improve upon the stellar service you already provide. There were no surprises, and my loan officer was on top of everything while maintaining a courteous manner throughout the entire process.
There's not much, it would just be better to be able to deal with people in person, but for the circumstances all went very well.
More advertising, I had just happen to know from facebook, but maybe some more commercials or such to spread the word more.
I don't think there is anything they need to improve on.
NO IMPROVEMENT NEEDED!!!!!!!I was kept informed all the way through the precess. What's important to me is communication. When question's were asked, or information was needed, I received and email or a phone call.This is my second time I used Chris for VA loans. I couldn't be happier. I have already recommende Chris and his crew to others... Thanks for your services.Chuck Accetturo
Keep doing what you are doing.
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Seriously, I don't see how you could've done better.
Continue doing business the way you are doing it now, and you'll be in business for a long time. Thanks VUHL.
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I cannot think of any other ways VUHL can improve on service based on the outstanding service we received during the entire refinance process. We were treated with the upmost respect and all of our questions or concerns were answered in a very timely manner. We were very pleased and impressed with Mike and his team.
I'm not sure that any particular area of Veterans United Home Loans procedures should or can be improved. I believe your service to Veterans like me was super. I cannot begin to explain how excited I was to find out that I was even eligible to purchase a home for my wife through the Veterans Administration. All I can say to you and your staff of professionals is thanx for a job well done.
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Better streamline the paperwork process. Send a list of all required documents so the applicants can cross items off as they complete them.
Andy moe that guy did an awesome job He handled all my concerns and worries.He made the experience better.I cant say enough good things about Andy.He is an asset to you guys.In a word his "awesome ".
Nothing, at least for us... we are satisfied with our service.
I realize that all applications are different. However, the most annoying experience was the constant drip, drip and drip of requests for information. This one issue very nearly drove me to cancel with VUHL and seek another lender. I, and my wife, sometimes wondered if everyone has to put up with this approach.
They were always there with a an swer to your questions. Always called you back they were there all the way
YOU SHOULD PROVIDE A CHECK LIST OF DOCUMENTS THAT WE NEED TO PROVIDE YOU WITH UP FRONT INSTEAD OF ALL THE BACK AND FORTH EMAILS ASKING US FOR THIS AND THAT. IT WOULD SAVE EVERYBODY ALOT OF TIME.
