I don't think there is anything they need to improve on.
NO IMPROVEMENT NEEDED!!!!!!!I was kept informed all the way through the precess. What's important to me is communication. When question's were asked, or information was needed, I received and email or a phone call.This is my second time I used Chris for VA loans. I couldn't be happier. I have already recommende Chris and his crew to others... Thanks for your services.Chuck Accetturo
Keep doing what you are doing.
Seriously, I don't see how you could've done better.
Continue doing business the way you are doing it now, and you'll be in business for a long time. Thanks VUHL.
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I cannot think of any other ways VUHL can improve on service based on the outstanding service we received during the entire refinance process. We were treated with the upmost respect and all of our questions or concerns were answered in a very timely manner. We were very pleased and impressed with Mike and his team.
I'm not sure that any particular area of Veterans United Home Loans procedures should or can be improved. I believe your service to Veterans like me was super. I cannot begin to explain how excited I was to find out that I was even eligible to purchase a home for my wife through the Veterans Administration. All I can say to you and your staff of professionals is thanx for a job well done.
Better streamline the paperwork process. Send a list of all required documents so the applicants can cross items off as they complete them.
Andy moe that guy did an awesome job He handled all my concerns and worries.He made the experience better.I cant say enough good things about Andy.He is an asset to you guys.In a word his "awesome ".
Nothing, at least for us... we are satisfied with our service.
I realize that all applications are different. However, the most annoying experience was the constant drip, drip and drip of requests for information. This one issue very nearly drove me to cancel with VUHL and seek another lender. I, and my wife, sometimes wondered if everyone has to put up with this approach.
They were always there with a an swer to your questions. Always called you back they were there all the way
YOU SHOULD PROVIDE A CHECK LIST OF DOCUMENTS THAT WE NEED TO PROVIDE YOU WITH UP FRONT INSTEAD OF ALL THE BACK AND FORTH EMAILS ASKING US FOR THIS AND THAT. IT WOULD SAVE EVERYBODY ALOT OF TIME.
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I think the services is perfect and nothing needs to be changed. I understand that everyone situation is different and the process sometimes is slow but you guys do wonderfull job.
less paperwork
I can't think of anything other that ig you had someone available on weekends as well.
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Get your name out there more. I am 100 percent going to pass your link to my friends. Mitch and Dan did a stellar job. I could not ask for any better service. One thing that would help the process would be to work out something with the credit agency's to identify any credit requests that the customer did not instigate and flag them as a none issue. If the customer did then investigate them,. We had to rush out paperwork saying we did not take on new credit because of it several times. Otherwise all issues we had had to do with the appraiser who was difficult to reach and not very friendly. He took a week to respond to our request for a re-appraisal review and was not picking up his work number calls. Final review did not change and He wasn't very friendly about it. The market is pretty crazy right now and we had to pay the difference between the list price and appraisal value.
