Advertise more so all the Veterans and service members know about this company and how awesome it is
N/a. The entire experience was pleasant and the end result was worth all the signing and tired hands!
VU was great. Took care of all the paperwork promptly and efficiently. Very glad to have done business with them.
I am not sure if you can improve. I am 150% happy with the quality of service that I recieve from VUHL.
The friendly and efficient service is hard to improve. I recommend staying on course with your winning process for making this complicated process seem so easy!
You have been very kind and easy to work with. It has been a pleasure. I hope we had our responces's to your questions in a timely manner. I don't think you need any improvement. I feel you were with us along getting this taken care of quickly and to our advantage. thank you so much.Sondra & Jerald Anderson
we had a great experence with blake stark loan officer, things went so smoth, we were kinda supprised at how easy everything was to get our fl home. we will be moving soon we really can't wait to get to the fl sun shine, thanks to all who worked on our loan for being so speedy on all aspects of our new va loan. again thanksm to blake stark jerry and charlene j frost
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Better oversight of third party providers especially the title companies that VUHL utilizes for closing processing.
use a different title company
More time spent in explaining the actions to be completed by the buyer.
Everyone did a great job, I can't thing of any improvements!
Not sure of any
Much better communication with client to make sure they understand fully what they need for underwriting procedure. I feel mine was dragged out way more than was necessary .way too much confusion. When Cory took over the file it went very fast,but my agent had to call me at last minute ,to tell me I had to get to the title company communicate , communicate !
Explanations about services, fees, etc should be made, especially for the first time home purchaser. Insurance should not be chosen for the home without the purchaser's knowledge.
It would have been nice if from the get go, not a year later, I would have been informed that I did not qualify for a VA loan. Do the research timely, not wait until the last minute.
I think that when passing the loan on to a secondary loan specialist there should be more contact. The lack of communication was frustrating. While it is understood that many people are refinancing there should be communication at least once a week to update the process.
Hire more staff like Winsor Cooper III. His knowledge of all aspects of the process was thorough. His patience in guiding me through all of the details was especially skillful and his positive help and direction saved me time and money.
Keep doing the great job you already do and hire more loan officers like Winsor Cooper.
You could definitely cut down on the amount of paperwork required
I found that dealing with VUHL and my loan agent was very professional in every way. He communicated with me step by step during the process telling me what was needed. VUHL was far more superior to work with than one of the other leading banks of which I waited 8 months and got no where with them.
Keep on what you are doing
You need advocate through the different veterans organizarions, who you are and what you do for veterans. Let them pass the word. Put success stories in thier magazines and maybe have a link on thier website and have some online as well.
The only issue I had with VUHL during this process was with the original loan officer I spoke with a little over a year ago. After completing the online pre-approval form, he called to get additional information. At the end of that interview he told me that my credit did not meet the minimum requirements and he couldn't help me. He did not mention other alternatives, such as your DSA. I did not learn about that department until Erin Enderle called me a little over 2 weeks later. I think if your loan officers spoke with people who are initially not qualified for a loan about the Department of Secondary Approval it could make a difference in how VUHL is viewed.
