I would insist that you keep close tabs on your loan officers. Mr. Soete was neglegent in his information gathering and inoficiant time he asked for documents. These documents for closing had been sent and resent. Mr. Soete completely dropped the ball. He needs to be retrained on how to receive and prepare his client for closing. He never returns needed phone calls in a timely manor. He also let days pass and weeks before contacting myself. I had to stay on top of him. To include getting his supervisor involved. You may want to move Mr. Soete to the mailroom. I have many friends still in the military and retired. If I where asked to recommend your company, I would not with a big large "hell no".
better comunication
Everything was fine for me.
Get a handle on what they need instead of coming up with something new every couple days.
keep hireing qualified and efficent personnel like max--matt and krystal they did an outsanding job helping me with my loan and keeping me abreast of the situation clyde cruse
Notify the home buyer with all fees due by closing time way ahead of time instead of a day before closing.
I think my only complaint would be that it took so long. I loved the way they worked with my on everything and it was very convenient to send everything via email.
The staff is perfect. The only recommendation I have is for more phone contact. It makes things more personable.
i can not think of a better way to refinance a va loan.
Ready to see for yourself?
Experience first-hand why 376,493 homeowners give us a perfect score!
Continue the great work!
There is no need to improve. The service is great.
The process went thru very well, but seem to be very picky on items on documentation that emails went back and forth to clear up. the one item that sticks out is the fact i had submitted the disclosure for electronic signature verification. It seemed everything was good, then at the 11th hour the underwriter wanted new signatures on the purchase application after i had sent them the clarification document thru my realitor. IF the electronic signature is not needed, then i would not have utilized that format in the first place to avoid any confusion.
None
When it's decided that a loan is duable, cover everything. We where held up by needing a water sample, we have a well. We could of closed with in a 30 day time frame if only we where asked if we had a well. We could of done the water test during the frst stages of the loan. Since a water sample is required. Good note we did need to shock the well. The only other issue was the hit and miss paper work. VA Mortgages should be more consistant on paper work. All and All it was good. We really enjoyed Austin, his manner was great. I had gotten up set a few times and took it out on Austin, he handled me well. This company's Blessed to have Rick, Austin, Chris, and all other team members that put this loan together. We got a great rate.
No comments
Ready to see for yourself?
Experience first-hand why 376,493 homeowners give us a perfect score!
Not sure how you could improve....we have not had any problems. Great job!
I think being a little more organized with paperwork would be good.
No recommendations very friendly
I really don't have any recommendations to make the entire team of Ryan, Joe, Derek, and Lydsay were all very professional, helpful, efficient and simply did a great job for me in a difficult market. I really could not ask for a better experience or better people.
VUHL alone is an exceptionally well conducted company. I cannot think of any improvements at this time.
Dont feel any improvement is needed
