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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

379,331

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 379,331 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

4.5 out of 5 Stars
Would Recommend

Buying a house is never an enjoyable process until the very end. I really appreciate how attentive everyone was. I don’t think I ever had a moment where I was unsure of what to do or where in the process we were at. This made it so much less stressful. Moving from Hawaii was a killer but it was so much easier with all the help VU provided. Thanks a million times.

headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

4.5 out of 5 Stars
Would Recommend
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

The entire team was great. They kept in contact with me and answered all of my questions throughout the buying process. They were all ,wonderful to work with. I highly recommend them.

headshot image of Josh Shaw

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Excellent experience

headshot image of Amanda Baker

Loan Officer: Amanda Baker

NMLS# 2132117

5 out of 5 Stars
Would Recommend

An excellent team of individuals loved the support and care they possessed. Thank you all and have a wonderful and blessed day.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Bobbi, Jen , Austin did a great job. Made the process easy. Dennis Moran the agent was top notch, going way above and beyond to assist us from 11 hours away.

headshot image of Bobbie Hafford

Loan Officer: Bobbie Hafford

NMLS# 1108041

4.5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Chris B. is Through the Roof!

This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!

headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Everyone was amazing and they truly helped for our first home.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Clint Lanier

Loan Officer: Clint Lanier

NMLS# 2042380

5 out of 5 Stars
Would Recommend

Veteran's United provided outstanding service for me. As a new homebuyer, I had many questions regarding the entire process from start to finish. Veteran's United had so many resources and had great rates regarding my home loan and using my Veteran's Benefits. The entire process went smoothly despite the outside factors of home inventory, and the crazy market prices. I worked with my Loan Officer and team, and really felt like they truly had my best interest when I asked for their guidance and opinions regarding certain situations, and I truly appreciated that along with their honesty. I definitely recommend and will surely be using Veterans United in any of my future home buying needs.

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Jeffrey Ferguson

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

I would recommend VU to friends and family. They made sure every step was taken and helped push things forward faster when the closing was accelerated. I am 100% satisfied with their service and performance.

headshot image of Clayton Spruce

Loan Officer: Clayton Spruce

NMLS# 1207234

5 out of 5 Stars
Would Recommend
headshot image of CJ Harrawood

Loan Officer: CJ Harrawood

NMLS# 2177972

2 out of 5 Stars

Jermaine was very hard to get a hold of. Anytime I had a question, he would take days to get back to me. Also, he was very misleading in overall costs.

Response from Veterans United

Hi William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

1 out of 5 Stars

By far, the worst experience with a bank in my life. Bank's people, policies and processes nearly cost me my dream home as closing took 9 weeks, despite my financial health allowing me to pay cash should I have chosen to do so. Definitely would not recommend.

Response from Veterans United

John,

We appreciate your feedback and apologize things took a bit longer than anticipated to close. I understand how stressful these delays can feel on top of everything else you’re working on for your loan. Our Client Advocate team is available and here for you from this point forward. If you want to discuss your experience further or need help with anything else, please reach out and we’ll help however we can.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Durell Cope

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

4.5 out of 5 Stars
Would Recommend

Solibel and the team you have been excellent. They help me in everything and talk to me when i was in stress, wow the experience was excellent great team and also the experience with timothy was great , thank you all off your team. Im extremely happy with you, thanks again

headshot image of Solibel H. Ramos

Senior Loan Officer: Solibel H. Ramos

NMLS# 110667

4.5 out of 5 Stars
Would Recommend

It was a long road but they where there every step of the way!

headshot image of Chris Clark

Loan Officer: Chris Clark

NMLS# 2211769

5 out of 5 Stars
Would Recommend
headshot image of Will Lewis

Loan Officer: Will Lewis

NMLS# 187652

4.5 out of 5 Stars
Would Recommend
headshot image of Alex Haas

Loan Officer: Alex Haas

NMLS# 2363785

5 out of 5 Stars
Would Recommend
headshot image of CJ Harrawood

Loan Officer: CJ Harrawood

NMLS# 2177972

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

THANK YOU

headshot image of Dylan Edwards

Loan Officer: Dylan Edwards

NMLS# 1765452

4 out of 5 Stars
Would Recommend
headshot image of Caitlin Finnegan

Loan Officer: Caitlin Finnegan

NMLS# 2019795

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

More Reviews

See all 379,331 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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