Communication was very poor throughout the process in terms of what was allowed, amount of fund approved for kept changing after offers were made, terms of signing at close were not clearly spelled out from the beginning almost costing me the house. When I complained about it I was gaslighted which I don't appreciate.
Response from Veterans United
Hello Diondria we appreciate your feedback on this matter. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. For that reason, we are always looking to support your customer experience with excellent care. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
Veterans United was overall a great experience and did an amazing job making sure I was informed and mad this new process for me as easy as they could to help me get the house we really wanted. I didn't know what to expect and the whole team I had was always willing to help or answer questions and made every effort possible to help me and my family buy our house we fell in love with. Thank you to Petra, Sarah, Nathan, Emily, and Matt for all you have done for us and I can not thank you enough or express to you how happy we are in our new home.
Highly recommend using Veterans United for your VA loan. They make the process simple and stress-free. They are very responsive and intelligent.
Knowledgeable teams that do all the hard work for their customers!
We have used VU for the second time. They make the process streamline. Their staff is knowledgeable and honest.
Fellow Veterans. Using your VA Benefits to purchase a new home can be an overwhelming task. I strongly recommend contacting the professionals of Veterans United at your earliest opportunity to provide you with the BEST home buying experience available.
From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!
Alex called/emailed me on numerous occasions to assist! Madison M. did very similar with supporting/assisting! They both did outstanding (10s!) so the process, while stressful & overwhelming (it seemed) at times, was manageable because Alex & Madison were fully engaged & vested which ensured we had a great experience in the buying of our new home! THANK YOU!!
The team at Veterans United Home Loans will make your dreams come true just as they did ours.
Best home buying experience I've ever had! Veterans United might as well have been standing next to me walking me through every step of the way, as their communication and support was top notch! I never expected an online lender to serve me so well. Veterans United sets the bar for customer service. If you have doubts, don't. You'll be happy you went with VU!
Any veteran I know looking for a home will told veterans united is the team to call, they took amazing care of my family. So glad I called them!
Great team to work with. They help you avery step of the way.
My loan team was wonderful !
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Buying a home overseas, site unseen is a stressful process itself. Our loan team really did their best to pull through and give us all the help and guidance we needed throughout the entire process!
I'd also like to acknowledge Randi March for her professionalism and dedication to see my loan through at the end! I wasn't sure if I would get approved at the end but she spoke with me and gave me the reassurance I needed to not lose faith. Spencer Marrissa and Randi are a GREAT TEAM and have my deepest most sincere thanks appreciation and gratitude!!! May God Continue to Bless you and your families!!! 🙏🙏🙏🙏🙏
They are a great company and I would recommend them to anyone looking to buy a house they was always friendly and always there if you had any questions they got me in my new house in less than three months great people.
Highly recommend to future buyers!
I chose Veterans United over several other popular lenders because they did everything they could to lower my interest rates and keep costs down and competitive. Additionally, the instruction videos provided by VU walking me through the processes, step-by-step,were so helpful they were instrumental in my decision to use Veterans United! I not only highly recommend them… I have already recommended them to several people I know are in the market for a new home AND everyone I’ve spoken with regarding how easy it was to make my dream come true with VU!