The underwriting department needs to be much more precise and explain what is needed from them. They also need to take a step back and also listen to the applicant. I had to explain in such great detail on minor items, such as where and how a business vehicle is paid, and it took several attempts for them to understand. I get that Jan 1 caused turmoil in the mortgage world, but sometimes the applicant has a brain. I have a business management degree, own rental property and a pest control business. I do all of my own accounting and taxes. They basically told me that I am not operating either correctly. They were so utterly frustrating that I was on the verge of cancelling the request and using another company. Thankfully I had Mason and Jason on my side and they worked their tails off trying to get it closed!
I'd like to add a shoutout to Christine Lussa, our real estate agent...she was the most thorough, on-the-ball agent we've ever had.She pointed out issues before we ever noticed them and made calls to find out about them right on the spot.
Even my realtor was commenting about how easy VU was to work with during our closing. I appreciate how seamless the process was.
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My realtor was very impressed with their performance. He had not dealt with them before.
They were excellent, polite, helpful and as senior citizens they had the patience to explain things to us and we had been out of the housing market for quit a few years and things had really changed on how they were done and we appreciated them taking time to steer us straight.
I would just like to personally thank everyone involved for working with me and getting my loan approved. Everyone was just great. I shall always be very greatful to Veterns United Home Loans.
My Real Estate Agent, Jeff Rose, is very professional, but in many ways like a friend. When scouting the
area for homes on the market for sale....Jeff comes well prepared to inspect the property and ask the right
questions, seek out the correct qualified home maintenance personnel, and acquire the proper Escrow
persons to complete the purchase. Thanks Jeff!
I work for the federal goverment and work with allot of fellow veterans. I have already told fellow workers about VU
We are very grateful to everyone at Veterans United for helping us with purchasing our first home. We thought it would be a difficult process to buy our home in Colorado as we are currently located in Kuwait. VU called us immediately upon requesting information about a home loan, explained the process, and helped us get all necessary paperwork together to get pre-qualified and pre-approved. The pre-approval process was very quick even though we were working with a time difference getting documents back and forth between us. We were introduced to our real estate agent through Veterans United, Sherry Romero, who got us set up with a portal to look at MLS listings. Within a few days my wife was on a plane to look at perspective homes. Sherry Romero was very knowledgeable in the buying process and helped us find the perfect home with our picky criteria. Michael Pitts was our loan officer and while he was great with communication in the beginning he later became unavailable via email. There were many emails sent to him asking questions about next steps that went unanswered. So, in return we had to wait until a decent time in Kuwait to call during his business hours to get the information we needed. On the other hand, Juliana Francisco, Mike's transaction coordinator, was outstanding! She was always available with any questions or concerns we had! She helped calm our stress immensely knowing that if we ever needed anything she was right there to assist! Overall, Veterans United is a great company to work with. From start to finish we spent a little over 2 months with this process while originally thinking it would take much longer. It was a smooth and painless transaction and we would definitely recommend VU to our friends looking for a VA Home Loan.
Wendy Melita was also helpful and went out of her way to assist us. She is also a very caring person that enjoys what she does. I would like to thank Wendy, Scott, and Kelly for everything that they did for me. They all deserve a great big pat on the back. Thank you so much from me and my family.... ðŸ˜Š
If Ryan Keating is representative of the individuals who work for Veterans United, than the level of confidence any veteran can have in the company while pursuing a home-buy is without precedence. Having bought homes before, and understanding all the difficulties that might possibly be expected....we had none. Ryan simply made the experience pleasurable and professional, hard to do when buying a home. The men and women that supported Ryan in dealing with us were efficient and helpful, always with a ready (and correct) answer when necessary. Thank you for making my last home purchase something to remember!