Thank you all we are excited for our move to our dream location and hope to have a lot of years of enjoyment at Lake Mayfield
A scared situation that was made less stressful by this team
Overall, I am very satisfied and Veterans United was professional and worked around with my schedule. I recommended them to my other veteran friends.
I was referred to Veteran's United by a coleague. He told me they were very open and helpful in his homebuying process. I was skeptical at first, but our loan officer listened to our situation and did everything he promised to do. I would recommend Veteran's United to anyone looking to buy a home.
Thank you
I appreciate all the support during the refinance for my home.
Sustain: one group text thread to communicate with Jeremy, Allie, and Tiffany. That’s so helpful and simple.
Improve: when I called the group chat number it still took me to VU main line. I’d rather have it take me directly to someone’s line or voicemail.Sustain: the VU website to do list
Sustain: printing off my own pre approval letter and being able to edit the amount as neededImprove: being more prepared for signing a contact with the realtor just to even look at a house. That was scary. It’s a long contract with percentages. I know it’s a new contract but definitely prepare the buyer for what to expect with that if possible.Improve: a vocabulary sheet. If there isn’t already a page on the website of home buying terms there should be. Like escrow, earnest money, and conditionally cleared to close Vs cleared to close. I saw all the articles but I need a cheat sheet.I can’t thank Jeremy, Allie, and Tiffany enough! Amazing team and an amazing experience!
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Amazing team always answered all our questions and as first time home owners they made every step a breeze !
Every time I have worked with Darin and his team has been an incredible experience but this one in particular was even more unique than usual. We had secured our loan through VU and purchased the current home my family and I live in a year ago. After a year of settling in, Darin contacts me to let me know interest rates are down and that I qualify for a fast-track refinance. Once I said we were interested everything took off from there. I had to provide minimal information and within a few months our home was refinanced significantly reducing our monthly mortgage and with a bonus of having a month of no mortgage for the finance. Best part, we didn't have to use a penny of our own money to make it happen. Darin contacted us, he and his team made things incredibly simple (thank you Sarah Litton!), we used none of our own money, and our mortgage went down. How does refinancing get any better than that? Thank you to VU, Darin, and the rest of his team that helped us save money!
if I could’ve gave 11 stars for Ryan and the Veterans United group I would definitely give them a 13 again I can’t express enough what they did for their client
Cory was really outstanding in everything he helped with no the patience he has for helping me understand all that was going on. I'd want him to help me again if ever needed
Thank you Bobby!
Great service, great communication and overall outstanding experience. My compliments all around the service you provide to all. Hats off to everyone in the organization.
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I don’t know how or who needs to promote Dan, or give him a permanent salary boost but after closing for the 3rd or 4th time with him and his team he has made y’all a substantial amount of money and deserves to be recognized. I always return to Dan for his outstanding service- even when other lenders could “match” the VU pricing I choose to deal with Dan.
Anthony and Levi were top notch.
The over all experience was excellent. The follow ups after the house was closed has been great.
As I’ve said best team ever thanks
I had a good experience with Veterans United Home Loans. I did find it confusing at times when different agents would contact me - with me not knowing who I was dealing with - too many people to deal with.
Again. Seth and mason were very unhelpful throughout this process. We thought we had to bring $12,000 to closing and that caused so much undue stress until we were finally able to get a hold of them and have them explain it. I did not deploy for 9 months to various combat zones to be treated like I’m an extra. Seth was the most unhelpful, most unreachable person I have ever been in contact with. We will never be using veterans united again. If it wasn’t for my wife’s patience and trust in the process, I’d have pulled us out of this transaction immediately. And we’ve still got issues with the house moving forward that we thought were fixed but apparently were not. That is what it is and bygones will be bygones. But as a combat veteran, for a first time buying home process and knowing what I know now I will never use this company again.
Response from Veterans United
Hi John,
First, I want to sincerely thank you for your service, and I’m deeply sorry to hear that your homebuying experience with Veterans United left you feeling frustrated and unsupported. This is certainly not the type of service we strive to provide, and I can understand how the miscommunication about closing costs caused unnecessary stress for you and your family. I also apologize for the difficulties you had in getting clear answers from Seth and Mason when you needed them.
The homebuying process can be stressful on its own, and you deserved better communication and guidance—especially as a first-time homebuyer and a combat veteran. I’m disappointed to hear that we missed the mark for you in such important ways.
If you’re open to it, we’d like to look into your file further to understand where things broke down and to see if there’s anything we can still do to help. Please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. Your feedback is incredibly valuable, and we want to learn from your experience to do better moving forward.
Can't say enough, for the help & guidance that Veterans United provided.
