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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,029

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

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Showing all 428,029 unfiltered, unedited reviews

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0.5 out of 5 Stars

The experience with the lending officers was extremely disappointing due to a clear lack of professionalism, poor communication, and inadequate time management. Timelines and expectations were consistently misrepresented, and the process required three separate extensions to the closing file in order to meet the necessary deadlines. This mismanagement jeopardized the successful completion of the transaction, resulted in additional costs to the seller—who was unable to plan his move accordingly—and caused significant stress and uncertainty for the buyer, who received no clear assurance that their loan would be approved in time.

Response from Veterans United

Hey Derek,

I’m really sorry to hear how things played out on this one. It sounds like the delays and lack of communication created a stressful situation not just for the buyer, but also for the seller—and that’s something we take seriously. No one should be left guessing whether their loan will be ready in time, especially when multiple extensions are involved and people are trying to make major life moves around closing dates.

You should have been able to count on clear timelines, consistent updates, and a team that kept things on track. I hate that this fell short on all fronts. If you’re open to it, I’d like to have our Client Advocate team take a closer look at the file. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST.

Thanks again for the candid feedback—it helps us know where we need to improve.

Sincerely,

5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend
Photo submission from Liroy G.

I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Made a stressful process less stressful thanks to good communication and available resources.

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

This was my first time buying a house and the team was awesome! No question was too small and the patience and explanation helped ease this process.

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend
headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
Would Recommend

Exceptional! They got me approved and worked diligently to have all paperwork ready for closing.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

Rob Hayward's team made a very stressful event in my life super easy. They were always great to talk to and very understanding of my situation. I will recommend them to any Veteran that needs to buy a house in the future.

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

There's without a doubt that there is a plethora of tools that comes with this company that ensures the moves are complete. The realtors assigned to us gave us the complete transparency we needed.

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

This is the second time I’ve work with Derek when looking for a new home. Both times the service was exceptional. I would always recommend Veterans United home loans. Derek and the whole Veterans United team make a very big and important purchase the easiest process. The smallest details don’t ever go unnoticed and I appreciate all the work they do to make the entire process run smoothly.

headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend
headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend
Photo submission from Aleeta R.

Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

The back and forth with underwriting was slightly annoying, but I understand the need for the back and forth. So overall, my experience with VU was easy and I recommend them.

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
Would Recommend
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Our team was amazing. Always quick to return a phone call or email and answer any questions or concerns along the way, putting our mind at ease during the process. The easiest home loan process from pre-approval to closing we've experienced by far. It was an absolute pleasure working with our team.

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

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5 out of 5 Stars
Would Recommend

Went a lot easier than expected, very much welcomed service!

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

I went from a renter into a homeowners mindset during the process of it all. That I APPRECIATE the most. Changed my entire outlook and got back on track with a more productive mindset. Thank you!

headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars
Would Recommend

The process of purchasing a new home was so easy thanks to the team from Veteran's United that worked with me and my realtor. The online portal was simple to navigate and uploading the requested documents went flawlessly. Veteran's United is by far the best!I just want to thank to entire team for everything. They were all so awesome and great to work with. One thing that stuck out to my realtor and I was the fact that when other businesses were closed for a holiday and we had questions, the team was always there. At one point, my realtor called and a member from the team answered. Glenda (my realtor) was shocked and asked, "What are you doing working today?!" The response? "Putting Veterans in home!" You can't ask for better people than that! So, thank you all so much! My family and I are so grateful for your hard work and dedication!

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
Photo submission from Floyd B.

We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend

Great team

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

Awesome Tyler and Shelbi and the rest of the team, thank you 🇺🇸🇺🇸

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Kind, informational people that aided in my decision and search for my house as a first time buyer.

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend

This was a smooth process that allowed my family and I the space to accomplish the move from California to Washington.

headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

More Reviews

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