I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Veterans United and Tracy were absolutely amazing!! She and Morgan Armstrong were a joy to work with. Tracy and her team went above and beyond to get our challenging purchase done. The entire time she and her team had a great attitude and were confident in their ability to get us to close on our dream home. They left no stone unturned. Each time we spoke to her or someone from her team it ended positively. We would work with Tracy and her team in the future!!
The VA team was absolutely phenomenal! They made the entire loan process feel effortless, guiding me every step of the way with clear, consistent communication. Any question I had, big or small, was met with a prompt and knowledgeable response. Their dedication and expertise truly shine through, turning what could have been a stressful experience into a smooth and successful journey. For any fellow Veterans, I wholeheartedly recommend this team – their support is unmatched!
This is our second time using Veterans United and very pleased with the service and how the teamwork has improved. Although last time was a great experience, this time the shared picture through open email chains really helped us see everything going on and what we needed to do.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
This is the second home I have purchases through Veterans United. I used the same Loan officer again, Katie Hayes. I would recommend her team to any future home buyers. They provided me a gentle home buying experience.
It has always been a pleasure working with Rick Bridgman and his team of highly professional staff members, I can not fully express my gratitude enough. Will recommend Veterans United to all. Thank You and I have no doubt that life will treat you well. God Bless. BARNEY & SUE SHAW
App is easy and convenient to use. Loan application went smooth. However, I do not feel I was taken care of properly, once I Accepted to proceed with loan, communication stoped drastically and my questions and concerns were not adressed properly nor in a timely manner. Other loan companies offer better customer service, the only reason I completed loan was because I was in a rush, and did not want to start process al over again.
Fast responses. Efficient process. Timely review of submitted documentation. Great customer service to Jared and his Team! Thanks again Haley!!
The whole team was very helpful every step of the way. I am a first time buyer and I learned a lot about home buying for the team. I recommend my loan officer.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Delay on paper work last minute. Things were in order than not, confusing.
We highly recommend Veterans United. The whole process went smoothly.
It was a pleasure working Mr. Hoefelman and I couldn’t be more satisfied with my experience. From our initial consultation to the final approval he was very professional, knowledgeable, and responsive. I highly recommend him to anyone that’s looking for a loan officer.
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Alex and the whole gang did an outstanding job. This was by far the easiest and best experience I’ve ever had buying a home. I cannot thank them enough or praise them enough!
Great team helping people get the homes of their dreams.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Outstanding Professional. I would highly recommend. Stephen helped me from beginning to end of the house buying process. Great communication and answered all my questions. His team were fantastic, and I can’t thank them enough for putting me in a new home in a new state with all questions answered. If I was to buy another home, I’d definitely will use Stephen. A+++++
Excellent support team. I had a problem uploading a file into the system, but the team was able to walk me through the problem.
