Working with Veterans United was a good experience, our team always worked to answer our questions. We never felt ignored or a bother. All in all, a great home buying experience.
Overall the process was made straightforward and clear thanks to the many members of the team that set me up for success in this process. My biggest complaint is that despite repeated requests to note this is my file, it never carried over that I live on the west coast. This led to many people calling me at unacceptable hours in the morning. Once I talked to the individual at that step of the process they would course correct but it would start again once a new person reached out.
Need to stay informed with the vet. It is very confusing, and hard to know what is going on during the process. And it’s also hard to find out who has your best interest and who’s looking out for you you’re just not a number buying a house
Awesome team. I am thankful that they made the home buying process easy. Forever grateful!
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Very smooth process. I bought a home 12 years ago through Wells Fargo but it was not nearly as efficient. We were able to close in only one month.
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Would 100 percent recommend Tim and his team to any veteran looking to buy a home. Very helpful and caring! Even though I was in the process of coming home from a deployment Tim and his team made sure to stay in constant contact with me about any and all things with the home buying loan! I greatly appreciate there help and if I buy in the future I’m definitely reaching out to Tim again!
I have nothing but good words to say about Veterans United!!! Thank ALL OF YOU for looking out for us Veterans!!!! :-)
We faced many challenges because of our geographic location. However, Steve Kincheloe and the team at United Veterans made this loan process feel as if they were down the street. We did our research and shopped loan companies. Veterans United beat everyone by far! Not only did we save money, but the team at Veterans United made us feel valued.I recommend Veterans United to any veteran who is looking to buy a home. They are honest, hardworking, and caring.
Would not recommend Steve Gustavson.
Response from Veterans United
Hey Sharon,
I'm sorry to hear you didn’t have the best experience working with Steve. We always aim to provide top-notch service, and it sounds like we missed the mark here. I’d love to learn more about what happened so we can figure out how to improve.
If you’re open to sharing more details, please feel free to reach out to my client advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
