This experience was more frustrating than getting my DD-214. It was all good until we got to the underwriters. Their lack of communication led to very last minute running around on a few occasions. They Google search places of employment phone numbers. When the Google search showed a different business. They did not bother to call and check. We closed on the house. I got the keys and got the moving company to start moving. They then called and said the loan can’t be delivered because they lacked info of my job. Thankfully we got the house but the headache they put us through right before Christmas was unnecessary had they done their job in the beginning. Unprofessional. Not only will I not recommend this company to anyone. But I will make it a point, no, my duty to tell everyone to stay away."
Response from Veterans United
Miguel, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Our home buying team was responsive and and friendly. We had a great experience buying our first home and would recommend Veterans United to anyone.
Thank you to everyone for your hard work and positive attitudes. I’m very grateful to have had such a pleasureable and relatively easy process with buying my first home, and it means so much to me!
From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!
The whole team was wonderful to work with and were great with keeping me updated on the entire process. Thank you everyone for all your amazing work.
Ben Long and his team were truly amazing. They are indeed the best in the business. They worked super hard to help my dream come true. On a scale of 1 to 10 they are indeed a 20.
I am so blessed to have stumbled across Veterans United while looking at homes online. The best thing ever. I thought, to buy a house, I would have to deal with the VA and get paperwork proving I was a Veteran. They handled everything! Without them, I'd still be renting.
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I will use Veterans United for every mortgage for the rest of my life. They are the most professional, caring, and personable people I have every had the pleasure of working with and I would recommend them to anybody looking to buy a home. Rob, Gabe, Kat, Kristy and the rest of y’all at Veterans United, thank you from myself, my wife, and our soon to be baby. I hope to work with y’all again very soon!
As being a first time homebuyer and homeowner, the VU team made this process as easy as it could be. I couldn’t recommend them enough.
