I had a great experience with the whole process. No problems at all and they got it done fast for me and that's worth a lot!!!
Veterans United Home Loans has made the home buying experience for us incredibly rewarding and as stress free as possible. The outstanding level of professionalism from our loan officer (Jon McCarty), the loan processing specialist (Jll Lowry), Veterans United Realty (Krista Hirtz), and our assigned realtor (Cathy Rojas) and everyone else involved has exceeded our expectations. As a Veteran I received red-carpet treatment and a few pleasant surprises ($$) along the way that is greatly appreciated. We would highly recommend Veterans United Home Loans to all our family, friends, and acquaintances in the future.
Thank you everyone at Veterans Home Loan and special thanks to Daniel Lowes.
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My father passed away in the middle of the process and Mike's team stood by my family and never held up the process even with needing paperwork from me. When I was able to get them the paperwork it was like I never left. Mike's team even sent my family a sympathy basket, which was never expected. That shows how caring your personnel are.
The management team was punctual and helpful. Thanks for all your help.
Very happy with the overall professional experience and the overall outcome. I would have rated a 10 if not for the underwriting, but eventually came out better in the end than when we started the process.
Another BIG Thank You to Daniel.
Matt walked us step by step. He made sure that we understood the process. He was always available in the event that we had any questions or concerns. We trusted Matt and he came through for us. We will share our experience with friends, family, and anyone talking about purchasing a new home. Thank you, Veterans United, for helping our family.
I am not one who hands out accolades with out good reason. Veterans United has found a keeper. Someone Who will be a reflection of what we as veterans need in this day and age.
Initially, the real estate agent assigned was not helpful and just did not work out....But I was assigned an absolutely wonderful agent the second time around in Angilique.....!!
Would hands down recommend Freda to anyone as a realtor in the killeen area. She went out of her way to help us out. Great individual and super friendly. Whitney needs to work on her communication with her consumers. I understand that now a days texts and emails are good but at times you need to hear from the person over the phone. It establishes good personal connection and not just a machine. Also paperwork she requested was either not turned in to Matthew or got lost somehow.
Heather was excellent at answering my questions promptly. She also helped where she could at getting all 3 closings coordinated (ours was the last of the 3 to need to close). She helped push the relocation company that was involved in the house we were purchasing to get all the information and papers signed that were needed. I couldn't have asked for a better loan specialist.
I was highly pleased with the home buying process with VUHL. This was by far a pleasant and eventful experience. Thanks for all the help from Zach my loan officer to Lance my real estate agent.