My loan officer was very nice and worked around my schedule, I was really happy he was able to accommodate. The reason it was not a 10/10 is because with your pre approval you don't get any information on your loan rate. Also, the rates are borderline a scam, I understand you need to make money as a business but you forget we fight for freedom to have a business. 6.1% with a 718 in today's market is ridiculous. To be clear the only reason I did not drop you guys is because my loan officer was putting in so much effort.
Response from Veterans United
Hey Jonathan,
I really appreciate you sharing your experience and giving a shoutout to your loan officer. It sounds like they worked hard to meet your needs, and I’m glad to hear that part of your journey went well.
I understand your frustration about how loan rates are determined and the lack of detail you received during preapproval. Rates can change quickly and are influenced by several factors, including loan type, market conditions, and credit details, but you should always feel informed about what goes into that process. I’m sorry that wasn’t your experience this time.
I’d like my team to have the chance to look deeper into your situation and make sure your feedback is heard. When you have a moment, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
Great company, very honest and even matched and beat other offers.
The prompt communication from the team at VU was much appreciated. Buying a home is an extremely complex process, and the team made things so much easier.
Great experience across the board. Well done Sean and Team. Very easy and pleasant buying experience.
This is the second time we have used Veterans United and their service is impeccable. I want to call out Justin our Loan Coordinator. His service and communication to real estate agents and title company streamlined the process and we actually closed a week earlier. Justin was phenomenal.
They were very helpful and informative.Any questions we had they helped right a way. Would recommend them to anyone.Plus
Proud Air Force veteran and a first-time homeowner. Thank you Veterans United for making the process of purchasing our new home easy and hassle-free. It’s never too late to purchase your first home. The team worked exceptionally well to meet the deadline for closing.
Absolute the best team to work with! They are very compassionate and caring!! We went through two major events that affected us and they didn't hesitate to reach out to us and check on us. We highly recommend Veterans United!!
Outstanding in every way pertaining to getting you in your new home.
They work with you 110 percent
Matt was great to work with. Everything was taken care of for us in a very professional manner.
Thank you 1000 times over.
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Such a simple process. I got the approval, found a house, got the keys. Amazing.
Working with Josh and his team was wonderful. They were always there and willing to help with whatever situation that can up. I would advise any Veteran who is looking to buy to use them.
The folks at Veterans United were GREAT!!! From the start to the finish they answered every question, explained everything and recommended a GREAT agent that helped me through the process.
