This loan process was efficient, concise and super easy.
Great experience across the board. Well done Sean and Team. Very easy and pleasant buying experience.
They did an incredible job. Went the extra mile an made sure I was getting the best deal I could. Thanks Matt an your team.
Proud Air Force veteran and a first-time homeowner. Thank you Veterans United for making the process of purchasing our new home easy and hassle-free. It’s never too late to purchase your first home. The team worked exceptionally well to meet the deadline for closing.
My Veterans United Team was with me every step of the way during this homebuying process. They’re not enough stars in the sky to leave you a proper review but 10 definitely !
Thank You for helping me to make my dream come true !
Excellent customer service during and after the process every time.
Everything went great!
Our whole Veterans United team did a great job to help us with any issues that arose. They kept us constantly informed on what the next steps were and made it easy to get everything done in a timely matter. We also loved the bonus house warming gift we received!
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Overall it worked out. We got the house and information about the loan itself was well disclosed. The acquisition process however was one frustrating delay after another. A lot of requests for papers and documentation and then when I would submit them there would be secondary and follow up requests or just new documents requested that weren't listed before. It would have helped if everything needed was just stated up front and follow up information was wave 2. Additionally, some of the information needed was just ridiculous. Like I need a signed form from my boss explaining the difference in pay from earnings to actual wages of a few hundred dollars a month but on the same earning statement it shows the thousands of dollars a month that goes unrecorded for not long enough commissions history. The fact that I had to provide documented proof that I was able to receive gift funds to cover closing costs AFTER the gift payment had already been sent to title. Having to get new documents with the same information because it wasn't the right format. We ended up closing 2 weeks later than expected and it really killed us on the timeline because we had to completely move out in 2 days instead of 16. This could have been accounted for on our end but I kept getting stringed along with one last thing, one more signature, or one more document to submit. That left me thinking we would close in a day or two for two weeks.
Response from Veterans United
Hi Jordan,
I really appreciate you sharing your honest feedback. I know how stressful it can be when the process stretches out longer than expected and the document requests seem never-ending. That kind of back-and-forth can make it hard to plan your next steps, especially when you’re trying to time your move.
I’m glad to hear the loan details were clear and that things came together in the end, but I’m sorry the experience along the way felt frustrating. Your feedback about how we communicate what’s needed upfront is really valuable, and I’d like to share it with our team. If you’d be open to talking more about your file, please reach out to my folks at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Working with Josh and his team was wonderful. They were always there and willing to help with whatever situation that can up. I would advise any Veteran who is looking to buy to use them.
