Had a great experience working with veterans united. Jerry was there and willing to ensure that the process with the VA loan went easy. I would highly recommend any veteran who needs to buy a home using their VA benefits that they use veterans united.
Everyone at VA united was absolutely helpful and was awesome , thank you all for everything
Better communications than other companies. Always responsive to our concerns. Attentive to when and how changes in interest rates and how it can save money for their clients.
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Experience first-hand why 353,649 homeowners give us a perfect score!
Outstanding, I will be using VU again on my next move.
If you are a veteran and looking to buy a home these are the dedicated people that will help you along the whole process. They are amazing and I can not thank them enough.
The whole team was amazing! David, Nate, and Megan were like the dream team in helping us throughout this process. Couldn't be happier!
Derek and Jared went above and beyond to ensure I had an excellent experience!
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Experience first-hand why 353,649 homeowners give us a perfect score!
I would highly recommend veterans United for any military personnel currently serving, veteran, or retiree that is looking to buy a house. They made the process extremely easy!
The Veterans United loan team were great! Highly recommend their knowledge of the VA processes, which were useful for the realtor to rely upon. Easy, online process for document collection and communication.
Knowledgeable, Kind, Efficient
An exceptional job on keeping me informed on the process and what to expect.Communication was key about what was needed from me to close and it was done Professionally . Well done Thanks!
My loan was small and ultimately throughout the loan process we did not feel that our loan was worth the loan team' time. We (myself and my realtor's team) were constantly having to reach out, often multiple times to obtain updates. The team would provide an estimated close date and that day would come and go without an update.My loan officer in particular was not great regarding follow-up for things that actually impacted payment. My loan was impounded despite the fact that I was asked to put 25% down, instead of 20% When I asked whether we could remove the taxes and insurance from the monthly payment, my loan officer said he could probably have them waived, but there was never follow-up and in the end the loan was impounded. Frustrating experience. I am told that Veterans United is overall very good and that my experience may be limited to my particular team.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience left you feeling like your loan didn’t receive the attention it deserved. I can understand how discouraging it must have been to have to keep reaching out for updates and to see closing dates pass without communication. You should never feel overlooked—no matter the size of your loan.
We always want every borrower to feel valued and informed throughout the process, and I’m sorry that wasn’t your experience this time. Your feedback helps us see where we can do better, especially when it comes to timely follow-up and clear communication around payment details. I’d really like for my Client Advocate team to review your experience and make sure your concerns are fully understood. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
