Everyone, worked well together, TEAM WORK! Outstanding job. Thank you
Nick and his team made the process so easy. They communicated well and are very knowledgeable when I needed information. I would chose this team over and over if I had the opportunity.
Thank you, VU! It has been a long road, but we have landed where we want to be at the exact perfect time. What a great transition. We are so happy!
We are living the dream!
Professional and responsive team that knew what was needed each step of the way.
Great loan team. I have nothing negative to report.
Amazing experience,
Katy Bland and Donald Webber went above and beyond to help me! They were both my angels on earth! I so appreciate everything they did to help me!
Working with Ryan and his team made the whole process easier. They teamed me with the perfect real estate agent and walked me through step by step. Thank you, Ryan and Veterans United.
It was extremely professional, they explained things to me but didn’t over explain because this wasn’t my first rodeo!!!
Mahalo Nu Nui for all the guidance and support you have all provided. We were so blessed that Jen was part of the team.God Bless you Jen
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10/10, amazing experience!
Already gave your name to Roger Pluff that is now going through you all.
With the help of Veterans United, I purchased my retirement home in New Smyrna Beach, Florida. Time for the Beach Life. A big thank you to everyone involved with my purchase.
Buying a home can be overwhelming, but working with Veterans United turned what could’ve been a stressful process into something genuinely manageable—and even enjoyable. Our loan officer, Mason Maddox, was attentive, knowledgeable, and incredibly easy to reach. He made sure we understood every step and always made time for our questions, no matter how small. Equally invaluable was Dena Singh, our loan coordinator, who truly went above and beyond. She had this amazing way of making everything feel less intimidating—guiding us through the paperwork, checking in often, and offering reassurance when we needed it most. Dena brought warmth and clarity during the moments we felt unsure, and we honestly couldn’t have done this without her. Robin, our homebuying concierge, was also a great resource—friendly, responsive, and ready with helpful tools along the way. With a team like this, we never felt alone in the process. Veterans United didn’t just help us get a loan—they helped us feel at home before we even moved in.
The underwriting process was frustrating. Specifically duplicated efforts to answer the same questions or provide documents they could have asked for initially. They appeared either new at the position or unprepared for what they needed. These delays ultimately resulted in us needing to move deadlines. It was also sometimes difficult for our realtor to in get in contact with VA United.
Response from Veterans United
Hi Jacob,
Thanks for taking the time to share this feedback. I’m really sorry the underwriting process caused so much frustration. Repeating the same steps and providing duplicate documents—especially when you’re doing everything you can to stay on top of it—can make the whole thing feel disorganized and overwhelming. You deserved a smoother experience, and I’m sorry we didn’t deliver on that.
It’s also concerning to hear that your realtor had trouble getting in touch with us. That kind of delay can really throw off communication when timing matters most, and we know how important it is to keep all parties in the loop.
I’d really appreciate my team have the chance to learn more about what happened so we can make sure your feedback gets in front of the right people here. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. Central Time, but feel free to reach out anytime.
